Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Search found 3 matches

by Robobob
Sun 22. Apr 2018, 21:23
Forum: Pen Displays
Topic: Cintiq Pro 16 some issues
Replies: 3
Views: 869

Re: Cintiq Pro 16 some issues

I kind of take the lack of a reply as a sign this isnt being taken seriously. I do hope that wacom is working on it shouldn’t be that hard. Even my trusty cintiq 22hd had the option to simply disable buttons if one wanted to. Especially on a smaller screen as the 16 pro this option would be very wel...
by Robobob
Sun 18. Feb 2018, 13:36
Forum: Pen Displays
Topic: Cintiq Pro 16 some issues
Replies: 3
Views: 869

Re: Cintiq Pro 16 some issues

So no one has a reply or any kind of help? Kind of disappointed not getting any kind of feedback from Wacom. Is there a solution mainly to calibrating the eraser tip and turning the top buttons on the wacom screen off so one isn't touching those while working, or at least we have the choice of havin...
by Robobob
Fri 22. Dec 2017, 11:03
Forum: Pen Displays
Topic: Cintiq Pro 16 some issues
Replies: 3
Views: 869

Cintiq Pro 16 some issues

Hi there, I've run into some issues with my new cintiq pro 16 and was wondering if there's a solution. The eraser end of the stylus is off, it's like floating above the eraser tip so I was wondering if there's a way to calibrate this. Another thing I'm running into is accidentally touching the onscr...

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