Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Search found 8 matches

by VonDieerde
Thu 22. Mar 2018, 18:51
Forum: Pen Tablets
Topic: Intuos PT Medium issues (Windows 10 Fall Creator's Update)
Replies: 12
Views: 2248

Re: Intuos PT Medium issues (Windows 10 Fall Creator's Update)

Well, I bought a brand new tablet (Intuos BT M) and guess what! Same issues. I am beyond disappointed in both windows and wacom... I've tried 20 different things at this point and there's just nothing more I can do besides wait for an update that may or may not fix my issues. But it seems hope is no...
by VonDieerde
Thu 1. Mar 2018, 02:01
Forum: Pen Tablets
Topic: Intuos PT Medium issues (Windows 10 Fall Creator's Update)
Replies: 12
Views: 2248

Re: Intuos PT Medium issues (Windows 10 Fall Creator's Update)

I was happy to see that there was a driver update recently-- I installed it immediately thinking they had fixed the issue. However, this was sadly not the case. It works the same as before. I've re-contacted Microsoft, and they gave me a "our engineers are looking into it" and haven't repl...
by VonDieerde
Wed 21. Feb 2018, 16:03
Forum: Pen Tablets
Topic: Intuos PT Medium issues (Windows 10 Fall Creator's Update)
Replies: 12
Views: 2248

Re: Intuos PT Medium issues (Windows 10 Fall Creator's Update)

Hey, thanks for the reply. I've installed Latencymon and ran a pretty thorough test. All clear, latency nominal, no issues with the wacom process or drivers even though I'm still having the same issues. Like I said, this is a new PC that I built myself. I don't think this is an issue with latency or...
by VonDieerde
Mon 19. Feb 2018, 11:08
Forum: Pen Tablets
Topic: Intuos PT Medium issues (Windows 10 Fall Creator's Update)
Replies: 12
Views: 2248

Re: Intuos PT Medium issues (Windows 10 Fall Creator's Update)

It's now been more than a month and I still haven't been able to use my tablet effectively due to these same issues. I had been hoping for a wacom driver update or a windows update that would fix it-- or at least an ETA on one-- but no such luck, I guess :( I haven't been able to draw anything subst...
by VonDieerde
Thu 18. Jan 2018, 07:29
Forum: Pen Tablets
Topic: Intuos PT Medium issues (Windows 10 Fall Creator's Update)
Replies: 12
Views: 2248

Re: Intuos PT Medium issues (Windows 10 Fall Creator's Update)

Wow! I'd be in the same position as you if I e-mailed them, then. I've had my Intuos for years, I don't even know where the box for it is, let alone the receipt... Horribly frustrating. A small update for fellow illustrators: The latest update of Drawpile works flawlessly for me, even with the Fall ...
by VonDieerde
Thu 18. Jan 2018, 07:03
Forum: Pen Tablets
Topic: Returned my Intuos, and got a new: Same problem. Now with video.
Replies: 7
Views: 1332

Re: Returned my Intuos, and got a new: Same problem. Now with video.

My own issues with the windows update and my Intuos has led me to look into other programs that use the Windows Ink functionality in a different way than the ones I normally use. I've had the cursor lag in Sai 2.0 demo edition as well as in Krita. The only program i've used without this lag is Drawp...
by VonDieerde
Wed 10. Jan 2018, 06:27
Forum: Pen Tablets
Topic: Intuos PT Medium issues (Windows 10 Fall Creator's Update)
Replies: 12
Views: 2248

Re: Intuos PT Medium issues (Windows 10 Fall Creator's Update)

I have turned it off for all apps, including each app individually via the Tablet Properties settings. No changes. And to my knowledge, this forum is the only method of direct support other than a call center. If there is another more direct method such as e-mail or a different forum, please notify ...
by VonDieerde
Mon 8. Jan 2018, 02:52
Forum: Pen Tablets
Topic: Intuos PT Medium issues (Windows 10 Fall Creator's Update)
Replies: 12
Views: 2248

Intuos PT Medium issues (Windows 10 Fall Creator's Update)

Hi, I'm currently having some really frustrating issues with my Intuos PT Medium that I can't seem to find any solution for. These issues seem to be stemming from the Windows 10 Fall Creator's Update. When using Paint tool SAI, the pen will sometimes 'hitch' very subtly when I hover the pen over an ...

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