Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Search found 9 matches

by introjoe
Tue 11. Sep 2018, 09:34
Forum: Pen Computers
Topic: Microsoft Wireless Adapter with MSP?
Replies: 1
Views: 250

Re: Microsoft Wireless Adapter with MSP?

Hey everybody Just for your information: I recently bought this microsoft wireless adapter to connect my msp16 to an external screen. aaand: it seems to work totally properly :D there is no screen flicker at all ! but - as expected - there is a bit of latency with this wireless connection, and also ...
by introjoe
Fri 24. Aug 2018, 09:01
Forum: Pen Computers
Topic: Microsoft Wireless Adapter with MSP?
Replies: 1
Views: 250

Microsoft Wireless Adapter with MSP?

Anyone tried out the Microsoft Wireless Adapter with a MobileStudio Pro? https://www.microsoft.com/accessories/en-us/products/adapters/wireless-display-adapter-2/p3q-00001 Since connecting with cable still doesnt work - might this be the workaround ? Or is it possible, that the internal MSP Screen w...
by introjoe
Mon 25. Jun 2018, 13:16
Forum: Pen Computers
Topic: Ring-Menu and On-Screen-Keyboard pops up randomly
Replies: 1
Views: 327

Ring-Menu and On-Screen-Keyboard pops up randomly

Hi everybody! Im using the Wacom MobileStudioPro 16. Besides it seems not to be possible to use the device with an external screen (discussed multiple times here in the forum) there is another thing bothering me: While drawing with the ClipStudio Paint-Program it happens constantly that the ring-men...
by introjoe
Tue 12. Jun 2018, 12:45
Forum: Pen Computers
Topic: USB-C Monitor
Replies: 2
Views: 316

USB-C Monitor

Hi everybody We discussed in the forum some problems with external displays lately. Tough, some problems - like the screen flikering on the tablet while connected with an external screen - could have been caused due to the used cable connection and adapters, like using a usb-c to vga adapter et cete...
by introjoe
Thu 12. Apr 2018, 10:06
Forum: Apps and Services
Topic: Some Problems with Clip Studio Paint Pro / MSP
Replies: 2
Views: 510

Some Problems with Clip Studio Paint Pro / MSP

Hi there. Im using Clip Studio Paint with a MobileStudio Pro and got some issues, other might have/had too : - both the screen keyboard and the radial menu plopps in randomly - if i use the rubber at the other side of the pen and then switch back, sometimes causes the "undo" function .... ...
by introjoe
Wed 7. Feb 2018, 11:45
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 91
Views: 28046

Re: MSP 16 with external monitor blanks out

bramenoth wrote:Today I updated Iris graphic drivers directly from device manager to 21.20.16.4839


strange! isn't the latest driver 23.20.16.4901 from december 18th 2017 ?
@bramenoth: is your promblem still fixed? how is your samsung tv connected?
by introjoe
Mon 22. Jan 2018, 11:52
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 91
Views: 28046

Re: MSP 16 with external monitor blanks out

Today I've noticed that it has started blanking out even if the only charger is connected. It is happening when I'm scrolling web pages or dragging/resizing windows. this sounds bad! seems the problem is somehow "evolving" ... starting to flicker also when there is no screen attached ...?...
by introjoe
Thu 11. Jan 2018, 11:23
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 91
Views: 28046

Re: MSP 16 with external monitor blanks out

ok thanks so i use the middle usb-c-port, shortest cable, the lowest resolution fo the external monitor and just upgraded my nvidia quadro 1000M gpu. the problem still persists (less frequently, maybe ?) are there some settings to assign the external monitor to the nvidia quadro instead of the intel...
by introjoe
Wed 10. Jan 2018, 11:50
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 91
Views: 28046

Re: MSP 16 with external monitor blanks out

Just read this pretty old thread, hoping to find some solutions.
I use a LMP USB-C to VGA Adapter ... however , ive got the exact same issue as described by mem5000.
Even with the 6.3.27-2 update ...
are there still no solutions for that problem ?

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