Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Search found 9 matches

by Zeddycuss
Thu 20. Jun 2019, 13:51
Forum: Pen Computers
Topic: Replacing old unit to a newer one with excess fare (Cintiq Companion 2)
Replies: 1
Views: 302

Replacing old unit to a newer one with excess fare (Cintiq Companion 2)

Hello Wacom. My Cintiq Companion 2(DTH-W1310) started to work badly. I've tried everything (Clean Install/Reset). But after some working it keeps throwing CPU to 100% and in a few seconds it turns off + touch function not working for a long time I even forget. It's about 4 years I use it, so probabl...
by Zeddycuss
Thu 1. Nov 2018, 14:15
Forum: Pen Computers
Topic: Companion 2 - Pen Working but Touch Not Responding?
Replies: 3
Views: 7392

Re: Companion 2 - Pen Working but Touch Not Responding?

Next check for problems indicated in device manager - perhaps some low level driver has trouble. Uninstall, restart and install the driver again. What do you mean low level driver problem? I've reinstalled the whole Driver a lot of times and no changes. May be the problem just in a single component...
by Zeddycuss
Wed 31. Oct 2018, 12:28
Forum: Pen Computers
Topic: Cintiq Companion 2 touch screen not working and device not recognizing it self
Replies: 9
Views: 4147

Re: Cintiq Companion 2 touch screen not working and device not recognizing it self

I want to do clean install of WIN 8 to my CC2. Do I need to install some special version of Windows 8 (I mean on your side) or version from official site is OK?
by Zeddycuss
Tue 16. Oct 2018, 14:53
Forum: Pen Computers
Topic: Cintiq Companion 2 (DTH-W1310) users! Where are you?
Replies: 2
Views: 471

Cintiq Companion 2 (DTH-W1310) users! Where are you?

I'm Checking the connection. Seems like there where no any problems with your device since 2015.
Please let me know if you are exist and I'm not alone with mine!
by Zeddycuss
Tue 16. Oct 2018, 14:47
Forum: Pen Computers
Topic: Cintiq Companion 2 touch screen not working and device not recognizing it self
Replies: 9
Views: 4147

Re: Cintiq Companion 2 touch screen not working and device not recognizing it self

If the method with VolumeUp+Down does not show the troubleshooting screen, you can also start Windows first, then select 'restart' while pressing Shift. - The CC2 comes with Win8 pre-installed and reset to factory defaults will re-install that. If you do that only for testing purpose, I recommend t...
by Zeddycuss
Mon 12. Feb 2018, 16:39
Forum: Pen Computers
Topic: Cintiq Companion 2 touch screen not working and device not recognizing it self
Replies: 9
Views: 4147

Re: Cintiq Companion 2 touch screen not working and device not recognizing it self

Tell me please how to reset the unit to factory default. It was F9 before I reinstalled WIN 10 again. Now it it's not working. Another information I found recently (To reset the unit: power down, press VolumeUp+Down while switching on On, release when you see 'please wait'. That shows the blue troub...
by Zeddycuss
Sun 4. Feb 2018, 15:44
Forum: Pen Computers
Topic: Cintiq Companion 2 touch screen not working and device not recognizing it self
Replies: 9
Views: 4147

Re: Cintiq Companion 2 touch screen not working and device not recognizing it self

The same thing! It started a year ago. Touch screen was working from time to time without any visible reasons. The only thing I noticed that sometimes it falls depending on tablet position. In any way... When I bought the my Companion 2 there was windows 8.1 on it. After some time it was suggested t...
by Zeddycuss
Sun 4. Feb 2018, 15:32
Forum: Pen Computers
Topic: Cintiq Companion 2 touch screen not working and device not recognizing it self
Replies: 9
Views: 4147

Re: Cintiq Companion 2 touch screen not working and device not recognizing it self

The number for UK is +44 207 744 08 31, also +44 207 949 0392 should be fine. - If touch is not working anymore even after a factory reset of the unit, the problem is in hardware and the unit needs repair. The best handling depends on your location and warranty status. You should hear from customer...

Go to advanced search