Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-6) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Search found 8 matches

by Zeddycuss
Thu 1. Nov 2018, 14:15
Forum: Pen Computers
Topic: Companion 2 - Pen Working but Touch Not Responding?
Replies: 3
Views: 4085

Re: Companion 2 - Pen Working but Touch Not Responding?

Next check for problems indicated in device manager - perhaps some low level driver has trouble. Uninstall, restart and install the driver again. What do you mean low level driver problem? I've reinstalled the whole Driver a lot of times and no changes. May be the problem just in a single component...
by Zeddycuss
Wed 31. Oct 2018, 12:28
Forum: Pen Computers
Topic: Cintiq Companion 2 touch screen not working and device not recognizing it self
Replies: 9
Views: 2112

Re: Cintiq Companion 2 touch screen not working and device not recognizing it self

I want to do clean install of WIN 8 to my CC2. Do I need to install some special version of Windows 8 (I mean on your side) or version from official site is OK?
by Zeddycuss
Tue 16. Oct 2018, 14:53
Forum: Pen Computers
Topic: Cintiq Companion 2 (DTH-W1310) users! Where are you?
Replies: 2
Views: 100

Cintiq Companion 2 (DTH-W1310) users! Where are you?

I'm Checking the connection. Seems like there where no any problems with your device since 2015.
Please let me know if you are exist and I'm not alone with mine!
by Zeddycuss
Tue 16. Oct 2018, 14:47
Forum: Pen Computers
Topic: Cintiq Companion 2 touch screen not working and device not recognizing it self
Replies: 9
Views: 2112

Re: Cintiq Companion 2 touch screen not working and device not recognizing it self

If the method with VolumeUp+Down does not show the troubleshooting screen, you can also start Windows first, then select 'restart' while pressing Shift. - The CC2 comes with Win8 pre-installed and reset to factory defaults will re-install that. If you do that only for testing purpose, I recommend t...
by Zeddycuss
Mon 12. Feb 2018, 16:39
Forum: Pen Computers
Topic: Cintiq Companion 2 touch screen not working and device not recognizing it self
Replies: 9
Views: 2112

Re: Cintiq Companion 2 touch screen not working and device not recognizing it self

Tell me please how to reset the unit to factory default. It was F9 before I reinstalled WIN 10 again. Now it it's not working. Another information I found recently (To reset the unit: power down, press VolumeUp+Down while switching on On, release when you see 'please wait'. That shows the blue troub...
by Zeddycuss
Sun 4. Feb 2018, 15:44
Forum: Pen Computers
Topic: Cintiq Companion 2 touch screen not working and device not recognizing it self
Replies: 9
Views: 2112

Re: Cintiq Companion 2 touch screen not working and device not recognizing it self

The same thing! It started a year ago. Touch screen was working from time to time without any visible reasons. The only thing I noticed that sometimes it falls depending on tablet position. In any way... When I bought the my Companion 2 there was windows 8.1 on it. After some time it was suggested t...
by Zeddycuss
Sun 4. Feb 2018, 15:32
Forum: Pen Computers
Topic: Cintiq Companion 2 touch screen not working and device not recognizing it self
Replies: 9
Views: 2112

Re: Cintiq Companion 2 touch screen not working and device not recognizing it self

The number for UK is +44 207 744 08 31, also +44 207 949 0392 should be fine. - If touch is not working anymore even after a factory reset of the unit, the problem is in hardware and the unit needs repair. The best handling depends on your location and warranty status. You should hear from customer...

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