DRIVER UPDATE
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here:https://www.wacom.com/en-us/support?guideTitle=Is-there-a-compatible-driver-for-Mac-OS-10.14-Mojave%3F&guideId=d4bced14-ee83-4141-a953-a2d0e39c4946

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Search found 5 matches

by Zeddycuss
Tue 16. Oct 2018, 14:53
Forum: Pen Computers
Topic: Cintiq Companion 2 (DTH-W1310) users! Where are you?
Replies: 0
Views: 9

Cintiq Companion 2 (DTH-W1310) users! Where are you?

I'm Checking the connection. Seems like there where no any problems with your device since 2015.
Please let me know if you are exist and I'm not alone with mine!
by Zeddycuss
Tue 16. Oct 2018, 14:47
Forum: Pen Computers
Topic: Cintiq Companion 2 touch screen not working and device not recognizing it self
Replies: 7
Views: 1749

Re: Cintiq Companion 2 touch screen not working and device not recognizing it self

If the method with VolumeUp+Down does not show the troubleshooting screen, you can also start Windows first, then select 'restart' while pressing Shift. - The CC2 comes with Win8 pre-installed and reset to factory defaults will re-install that. If you do that only for testing purpose, I recommend t...
by Zeddycuss
Mon 12. Feb 2018, 16:39
Forum: Pen Computers
Topic: Cintiq Companion 2 touch screen not working and device not recognizing it self
Replies: 7
Views: 1749

Re: Cintiq Companion 2 touch screen not working and device not recognizing it self

Tell me please how to reset the unit to factory default. It was F9 before I reinstalled WIN 10 again. Now it it's not working. Another information I found recently (To reset the unit: power down, press VolumeUp+Down while switching on On, release when you see 'please wait'. That shows the blue troub...
by Zeddycuss
Sun 4. Feb 2018, 15:44
Forum: Pen Computers
Topic: Cintiq Companion 2 touch screen not working and device not recognizing it self
Replies: 7
Views: 1749

Re: Cintiq Companion 2 touch screen not working and device not recognizing it self

The same thing! It started a year ago. Touch screen was working from time to time without any visible reasons. The only thing I noticed that sometimes it falls depending on tablet position. In any way... When I bought the my Companion 2 there was windows 8.1 on it. After some time it was suggested t...
by Zeddycuss
Sun 4. Feb 2018, 15:32
Forum: Pen Computers
Topic: Cintiq Companion 2 touch screen not working and device not recognizing it self
Replies: 7
Views: 1749

Re: Cintiq Companion 2 touch screen not working and device not recognizing it self

The number for UK is +44 207 744 08 31, also +44 207 949 0392 should be fine. - If touch is not working anymore even after a factory reset of the unit, the problem is in hardware and the unit needs repair. The best handling depends on your location and warranty status. You should hear from customer...

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