Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

Search found 3 matches

by CertainUser1
Wed 13. Jun 2018, 08:17
Forum: Apps and Services
Topic: Mail server of this forum configured incorrectly
Replies: 0
Views: 446

Mail server of this forum configured incorrectly

Hello Wacom Forum Admins, when I first tried to register for this forum, I was puzzled as to why the registration mails did not arrive. I had to use a very old mail address I still had from my university to get the registration working. After some investigating, I found out that the mail server this...
by CertainUser1
Wed 6. Jun 2018, 19:23
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 96
Views: 33213

Re: MSP 16 with external monitor blanks out

Dear wacom1 , thank you for your reply, I appreciate it! There could be something wrong in the hardware like a bad connector, faulty Nvidia card, not working fan. Then Wacom can fix it. We cannot fix graphics driver issues however. As recommended here install the older Intel driver version mentioned...
by CertainUser1
Thu 31. May 2018, 15:36
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 96
Views: 33213

Re: MSP 16 with external monitor blanks out

I am unbelievably disappointed with Wacom product quality and their support efforts… :-( here is my situation: ⋅ I purchased a Mobile Studio Pro 16 , a device costing around 3000 Euro . ⋅ When an external monitor is connected, the internal monitor starts blanking out after a whil...

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