Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Search found 2 matches

by Novarite
Tue 17. Jan 2017, 16:21
Forum: Pen Computers
Topic: Cintiq Companion 2 - Black Screen, No Backlight
Replies: 15
Views: 16975

Re: Cintiq Companion 2 - Black Screen, No Backlight

Thanks for the replies. I've ended up sending the companion off for repair and will be probably getting a refurbished model. It might be worth contacting support Kamuimui, see if they can help or get it repaired. Thanks for the information Jack. It was plugged before I had booted the machine up but ...
by Novarite
Wed 28. Dec 2016, 17:51
Forum: Pen Computers
Topic: Cintiq Companion 2 - Black Screen, No Backlight
Replies: 15
Views: 16975

Cintiq Companion 2 - Black Screen, No Backlight

Hi! I'm having some trouble with my cintiq companion 2. The screen has ceased functioning, remaining black no matter what I try. The screen died while I was drawing and I haven't been able to get it working again. I've tried placing it on standby, rebooting and powering down then back up. I have als...

Go to advanced search