Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?

Search found 13 matches

by animaliok
Wed 23. Sep 2020, 21:33
Forum: Pen Displays
Topic: Cintiq Pro 16 - Pen disconnects after a minute
Replies: 4
Views: 3176

Re: Cintiq Pro 16 - Pen disconnects after a minute

@virtualisoftware Did you manage to fix this issue, I'm really desperate, thanks for any help !
by animaliok
Wed 23. Sep 2020, 21:31
Forum: Pen Displays
Topic: Cintiq Pro 16 - Pen disconnects after a minute
Replies: 4
Views: 3176

Re: Cintiq Pro 16 - Pen disconnects after a minute

Hi, I have the same or similar issue: Cintiq pro 16, suddenly pen/cursor not reacting anymore (on windows 10, with or without any app) BUT eraser side of the pro pen 2 works perfectly, when I flip back the pro pen 2 to use the normal tip it works 50% of the time for around 3 seconds, then disconnect...
by animaliok
Sun 2. Dec 2018, 23:01
Forum: Pen Computers
Topic: Comapnion 2 disconnects from hybrid mode everyday around 10pm
Replies: 15
Views: 9886

Re: Comapnion 2 disconnects from hybrid mode everyday around 10pm

..no idea why but I think after 1 year and a half it stopped disconnecting everyday at 6pm. just disconnects sometimes on reconnection if the cable was connected with a certain timing like while it was turning on or something.
by animaliok
Thu 4. Oct 2018, 16:51
Forum: Pen Computers
Topic: Comapnion 2 disconnects from hybrid mode everyday around 10pm
Replies: 15
Views: 9886

Re: Comapnion 2 disconnects from hybrid mode everyday around 10pm

Still losing time and work every day because of this issue, re-installed windows and the hybrid mode doesn't launch by itself again, need to be put to sleep manually.
by animaliok
Sat 28. Jul 2018, 16:33
Forum: Pen Computers
Topic: Comapnion 2 disconnects from hybrid mode everyday around 10pm
Replies: 15
Views: 9886

Re: Comapnion 2 disconnects from hybrid mode everyday around 10pm

Ok so posting another update today, at 6:08pm, it did the full disconnection, twice, for the first time, so once I reconnected the companion with the hybrid cable, a few seconds later the screen went black a second time (heavy click sound + fan max speed as usual with the black screen) so it might g...
by animaliok
Sat 28. Jul 2018, 13:35
Forum: Pen Computers
Topic: Comapnion 2 disconnects from hybrid mode everyday around 10pm
Replies: 15
Views: 9886

Re: Comapnion 2 disconnects from hybrid mode everyday around 10pm

Just as an update, the bios update solved the issue that the companion needed to be manually put to sleep to switch to hybrid mode, now when the cable is connected the switch is automatic. every day between 6pm and 6:30pm there is still some hardly noticeable events, like a light click and the fan s...
by animaliok
Tue 26. Jun 2018, 16:14
Forum: Pen Computers
Topic: Comapnion 2 disconnects from hybrid mode everyday around 10pm
Replies: 15
Views: 9886

Re: Comapnion 2 disconnects from hybrid mode everyday around 10pm

Thanks a lot, I will try this !
for a few days it bugged just slightly but now the screen flickers in black, unlike before where it was just turning off, now there is no fan going at full speed but just the screen turning on and off frantically.
by animaliok
Fri 1. Jun 2018, 16:02
Forum: Pen Computers
Topic: Comapnion 2 disconnects from hybrid mode everyday around 10pm
Replies: 15
Views: 9886

Re: Comapnion 2 disconnects from hybrid mode everyday around 10pm

ok so now it does this screen disconnect bug at 6:00 pm .. so it's not over.
by animaliok
Mon 28. May 2018, 21:07
Forum: Pen Computers
Topic: Comapnion 2 disconnects from hybrid mode everyday around 10pm
Replies: 15
Views: 9886

Re: Comapnion 2 disconnects from hybrid mode everyday around 10pm

I stopped all startup programs in the task manager and it maybe why the problem seems to have disappeared, I still have the fan accelerating sometimes and a popup saying my battery is empty (it's not) at random times. So still don't know what cause this but messing with startup tasks in task manager...
by animaliok
Tue 15. May 2018, 20:13
Forum: Pen Computers
Topic: Comapnion 2 disconnects from hybrid mode everyday around 10pm
Replies: 15
Views: 9886

Re: Comapnion 2 disconnects from hybrid mode everyday around 10pm

Just for the record, today did it at 10:12pm. wondering if there is a pattern that could help me understand where it comes from like the previous version of this bug that was linked to sleep after 180 minutes.

Go to advanced search