Wacom Customer Support page: https://support.wacom.com/

Product Registration:
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Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

Search found 3 matches

by Aleksy
Sun 8. Jul 2018, 15:40
Forum: Pen Computers
Topic: CAUTION: DO not update your Cintiq Companion 2!!!
Replies: 3
Views: 868

Re: CAUTION: DO not update your Cintiq Companion 2!!!

I can't find any information about what this bios update do exactly.
In some Israel article I found that this update fix INTEL core issues,
but after that - companion 2 performance will slow down
Do you felt difference?
by Aleksy
Mon 28. May 2018, 10:49
Forum: Pen Computers
Topic: Comapnion 2 disconnects from hybrid mode everyday around 10pm
Replies: 15
Views: 2040

Re: Comapnion 2 disconnects from hybrid mode everyday around 10pm

After one week suffering, I decided refresh my windows 8 on cintiq and reinstall drivers. It's helped!
Cintiq stopped rebooting even if I change nothing in power options.
by Aleksy
Tue 15. May 2018, 20:27
Forum: Pen Computers
Topic: Comapnion 2 disconnects from hybrid mode everyday around 10pm
Replies: 15
Views: 2040

Re: Comapnion 2 disconnects from hybrid mode everyday around 10pm

I had the same problem! It's started 3 days ago after update BIOS on my Companion 2 Same symptoms in hybrid mode plus in PC mode Photoshop started freezing. You really scared me with you previous Companion death. It's just raw update. Why Wacom sent BIOS whose might kill device? I hope that Wacom fi...

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