New user account
If you have trouble to create a new user account and do not receive a confirmation Email, please contact our customer support https://www.wacom.com/en-gb/support and we will manually approve your account.
Please send an Email in which you tell us that you agree our Wacom privacy policy. Thank you for your understanding.

Wacom Drivers
June 2018: New drivers released version 6.3.30-6 for Win and 6.3.30-2 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Search found 15 matches

by ostonica
Mon 13. Mar 2017, 16:33
Forum: Pen Computers
Topic: Connecting the Mobile Studio Pro to a Computer
Replies: 6
Views: 6028

Re: Connecting the Mobile Studio Pro to a Computer

Sorry I cannot help you, Carlos. I no longer have a Wacom Mobile Studio Pro.

I returned it for a full refund because of the great difficulties I had in getting any support from Wacom technical support.

Best wishes

Jim
by ostonica
Wed 18. Jan 2017, 18:35
Forum: Pen Computers
Topic: Connecting the Mobile Studio Pro to a Computer
Replies: 6
Views: 6028

Re: Connecting the Mobile Studio Pro to a Computer

I just got my Wacom MobileStudio Pro 13 working as a Cintiq-like tablet connected to my PC. I was flying blind with no instructions but it is now working like a Cintiq. I did not have a Displayport card or USB-C (with DP Alt support) port and it took a few weeks to track these down. The two cards ar...
by ostonica
Fri 13. Jan 2017, 14:47
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 79
Views: 21986

Re: MSP 16 with external monitor blanks out

One other thought. what is the total length of the cable from your MSP to your monitor? I was just reading the manual for the Sunix PCIe card that I just ordered (after some reassurance with tech info from Sunix) and read this: "The length of the USB 3.1 cable must not exceed 1.0 meter. Please ...
by ostonica
Wed 11. Jan 2017, 16:35
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 79
Views: 21986

Re: MSP 16 with external monitor blanks out

Is there a different hub you could try?

I don't think I will need to use a hub with my MSP13, but if I do I will try to find one different from yours to check an alternative!
by ostonica
Wed 11. Jan 2017, 14:20
Forum: Pen Computers
Topic: Connecting the Mobile Studio Pro to a Computer
Replies: 6
Views: 6028

Re: Connecting the Mobile Studio Pro to a Computer

Will the MSP13 connect directly this new card from Sunix? http://www.sunix.com/en/product_detail.php?cid=1&kid=2&gid=11&pid=1909 That datasheet says that the usb-c port is DP ALT Mode enabled. Many thanks I have already bought an incorrect USB-C expansion card for my computer based on i...
by ostonica
Mon 9. Jan 2017, 13:59
Forum: Pen Computers
Topic: Connecting the Mobile Studio Pro to a Computer
Replies: 6
Views: 6028

Connecting the Mobile Studio Pro to a Computer

I have been getting incorrect? information from Wacom tech support about the Wacom Link. I was told that the two ports on the link were DisplayPort and HDMI. Please could I get correct information about how the Wacom Link adapter is connected to a PC to work as a Cintiq-like tablet? Is it correct th...
by ostonica
Mon 9. Jan 2017, 01:52
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 79
Views: 21986

Re: MSP 16 with external monitor blanks out

are all 3 USB C Ports on the side ... created equal? Is there one in particular i should use for a USB hub? that's the only thing i can think of that might have been different -- maybe i plugged it into a different slot? I ran the same apps.... everything else was the same. Is there some log or som...
by ostonica
Wed 4. Jan 2017, 13:28
Forum: Pen Computers
Topic: "No Device Connected" to MSP
Replies: 9
Views: 17579

Re: "No Device Connected" to MSP

Please could you give a little more info about the Wacom Link adapter? Does it connect to a Mini? Displayport on a deksktop graphics card and via a different cable to a USB port - 2 or 3? - on the desktop PC. Bumping this question for Wacom1 :-) with an additional question: Will the MSP13 connect d...
by ostonica
Tue 3. Jan 2017, 19:43
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 79
Views: 21986

Re: MSP 16 with external monitor blanks out

The hub i have has a port designated "Type-C Power In". and it is a USB-C plug... that's what i plugged my power adapter into. Thanks for that info. Maybe your's is a powered hub. What is the make/model? I'm getting the Apple multi adapter tomorrow to try with an external monitor on my MS...
by ostonica
Tue 3. Jan 2017, 17:19
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 79
Views: 21986

Re: MSP 16 with external monitor blanks out

the other if i was using a powered USB hub no... however, i did plug my USB power adapter that normally goes into the MSP, into the hub, and that didn't help. I do not think that the USB power adapter will deliver power to a passive hub, only to a connected device and then only if the hub is one on...

Go to advanced search