Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
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Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

Search found 3 matches

by lelouche
Wed 22. Aug 2018, 08:00
Forum: Pen Displays
Topic: I cant draw with my pen? Cintiq HD 13
Replies: 3
Views: 439

Re: I cant draw with my pen? Cintiq HD 13

I guess it shows that all is working well: It shows the x and y coordinates properly It says one switch is pressed, when I push on the screen It shows the pressure properly It shows the tilt properly too. Any other pointers? Did I mention that it works fine on Windows? As I said as well it does this...
by lelouche
Tue 14. Aug 2018, 14:47
Forum: Pen Displays
Topic: I cant draw with my pen? Cintiq HD 13
Replies: 3
Views: 439

Wacom Cintiq HD 13 Pen does not draw?

Hello, I have a rather tedious problem with my newly purchased Wacom Cintiq HD 13. (Almost the same problem occurs with the Wacom Cintiq Pro 13) I ripped the glorious thing out of its precious box, and was delighted for it working right away. Or so I thought. I installed all the drivers (the new one...
by lelouche
Fri 10. Aug 2018, 18:41
Forum: Pen Displays
Topic: I cant draw with my pen? Cintiq HD 13
Replies: 3
Views: 439

I cant draw with my pen? Cintiq HD 13

I'm astounded by the problems I have with Wacom. I bought a Cintiq Pro, Pen didn't work. Sent that back and bought a Cintiq HD 13. Alright works right out of the box I thought. Nope. Pen makes nice noise when I drag it over the surface, but it doesn't draw? I can rearrange windows, I can choose a co...

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