Wacom Forum - Wacom Europe GmbH

It's pretty old now, it does work perfectly apart from the charger port problem that was in all models. Not a scratch on it either. I'm sure wacom would charge an absolute fortune to fix it which is why I was also asking about the parts.if anyone else knows, please pass the info on. I was thinking o...

How much do wacom charge for a fix of the power port and a new battery on the companion1? I've kept it going with the dodgy power port for 6 years now, I never work with it plugged in and it has to charge at a very specific angle.i think the battery is getting a bit old though as I'm not getting as ...

They are more than useless, I have an msp with a faulty 3d graphics card plus pen flicker and backlight bleed. Have been told I can send it in for repair but they can't guarantee that I'll get my model back or I'll get a refurbished model, they also couldn't guarantee that there would be no damage d...

Actually more like 1.5 hours. Turned on today charged at 95% at 21.30 now 22.24 down to 24%

This machine is causing me no end of problems. There is pen flicker under the nib, visible on neutral grey and white, I was recently at a wacom demo and noticed this on all the models present. Is this just a hardware problem or is it something that can be fixed with drivers at some point? Performanc...

Same here, really gutted :( I bought it a while back and haven't really used it much at all, I'm still using my companion but I know its days are numbered because of the dodgy power port. Other than that the companion seems better in every way and a 1000 pounds cheaper. First problem with the msp wa...

Is there any fix on this? On my cintiq companion ring I had shortcuts set for each button on the ring. The touch sensor thing on the msp is useless for me as I rest my hand there so I have to deactivate it.

Welcome to the inherent fault on the companion 1 :) Cheap power port means it fails in what seems like 100% of units. I've managed to keep my one going for about 4 yrs but for most of the time I don't work with it plugged in. I also keep an eye on it whilst charging, at certain angles it loses conne...

Please can you just post up the recommended graphics settings. I can't be bothered to go through the support case I had enough of that with the dodgy power socket on the companion.

No only just turned it on for the first time.