Wacom Customer Support page: https://support.wacom.com/
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here
Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here
Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.
Search found 8 matches
- Sat 17. Nov 2018, 22:24
- Forum: Pen Computers
- Topic: On going msp 16 problems
- Replies: 2
- Views: 191
Re: On going msp 16 problems
Actually more like 1.5 hours. Turned on today charged at 95% at 21.30 now 22.24 down to 24%
- Sat 17. Nov 2018, 21:55
- Forum: Pen Computers
- Topic: On going msp 16 problems
- Replies: 2
- Views: 191
On going msp 16 problems
This machine is causing me no end of problems. There is pen flicker under the nib, visible on neutral grey and white, I was recently at a wacom demo and noticed this on all the models present. Is this just a hardware problem or is it something that can be fixed with drivers at some point? Performanc...
- Mon 22. Oct 2018, 14:40
- Forum: Pen Computers
- Topic: MSP 16" i7 - Slow performance
- Replies: 2
- Views: 1165
Re: MSP 16" i7 - Slow performance
Same here, really gutted :( I bought it a while back and haven't really used it much at all, I'm still using my companion but I know its days are numbered because of the dodgy power port. Other than that the companion seems better in every way and a 1000 pounds cheaper. First problem with the msp wa...
- Sat 20. Oct 2018, 01:24
- Forum: Pen Computers
- Topic: Mobile Studio Pro 16"
- Replies: 10
- Views: 6320
Re: Mobile Studio Pro 16"
Is there any fix on this? On my cintiq companion ring I had shortcuts set for each button on the ring. The touch sensor thing on the msp is useless for me as I rest my hand there so I have to deactivate it.
- Thu 6. Sep 2018, 07:44
- Forum: Pen Computers
- Topic: companion 1 battery not found/plugged in not charging
- Replies: 2
- Views: 407
Re: companion 1 battery not found/plugged in not charging
Welcome to the inherent fault on the companion 1 :) Cheap power port means it fails in what seems like 100% of units. I've managed to keep my one going for about 4 yrs but for most of the time I don't work with it plugged in. I also keep an eye on it whilst charging, at certain angles it loses conne...
- Mon 27. Aug 2018, 14:00
- Forum: Pen Computers
- Topic: Red after image on Mobilestudio pro 16
- Replies: 5
- Views: 427
Re: Red after image on Mobilestudio pro 16
Please can you just post up the recommended graphics settings. I can't be bothered to go through the support case I had enough of that with the dodgy power socket on the companion.
- Fri 17. Aug 2018, 09:54
- Forum: Pen Computers
- Topic: Red after image on Mobilestudio pro 16
- Replies: 5
- Views: 427
Re: Red after image on Mobilestudio pro 16
No only just turned it on for the first time.
- Wed 15. Aug 2018, 10:05
- Forum: Pen Computers
- Topic: Red after image on Mobilestudio pro 16
- Replies: 5
- Views: 427
Red after image on Mobilestudio pro 16
Have noticed a red after image when moving high contrast images on screen, most noticable with black text on white background. This never happened with my companion first ed. Is it normal?