Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Wacom Drivers:
Latest driver released for Windows (6.3.35-3) and Mac (6.3.35-2). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

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https://www.wacom.com/en-us/support?guideId=015-916

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If you wondering which software to choose, check the trial versions below:

Search found 8 matches

by dylanteague
Sat 17. Nov 2018, 22:24
Forum: Pen Computers
Topic: On going msp 16 problems
Replies: 2
Views: 377

Re: On going msp 16 problems

Actually more like 1.5 hours. Turned on today charged at 95% at 21.30 now 22.24 down to 24%
by dylanteague
Sat 17. Nov 2018, 21:55
Forum: Pen Computers
Topic: On going msp 16 problems
Replies: 2
Views: 377

On going msp 16 problems

This machine is causing me no end of problems. There is pen flicker under the nib, visible on neutral grey and white, I was recently at a wacom demo and noticed this on all the models present. Is this just a hardware problem or is it something that can be fixed with drivers at some point? Performanc...
by dylanteague
Mon 22. Oct 2018, 14:40
Forum: Pen Computers
Topic: MSP 16" i7 - Slow performance
Replies: 2
Views: 1431

Re: MSP 16" i7 - Slow performance

Same here, really gutted :( I bought it a while back and haven't really used it much at all, I'm still using my companion but I know its days are numbered because of the dodgy power port. Other than that the companion seems better in every way and a 1000 pounds cheaper. First problem with the msp wa...
by dylanteague
Sat 20. Oct 2018, 01:24
Forum: Pen Computers
Topic: Mobile Studio Pro 16"
Replies: 10
Views: 7316

Re: Mobile Studio Pro 16"

Is there any fix on this? On my cintiq companion ring I had shortcuts set for each button on the ring. The touch sensor thing on the msp is useless for me as I rest my hand there so I have to deactivate it.
by dylanteague
Thu 6. Sep 2018, 07:44
Forum: Pen Computers
Topic: companion 1 battery not found/plugged in not charging
Replies: 2
Views: 854

Re: companion 1 battery not found/plugged in not charging

Welcome to the inherent fault on the companion 1 :) Cheap power port means it fails in what seems like 100% of units. I've managed to keep my one going for about 4 yrs but for most of the time I don't work with it plugged in. I also keep an eye on it whilst charging, at certain angles it loses conne...
by dylanteague
Mon 27. Aug 2018, 14:00
Forum: Pen Computers
Topic: Red after image on Mobilestudio pro 16
Replies: 5
Views: 759

Re: Red after image on Mobilestudio pro 16

Please can you just post up the recommended graphics settings. I can't be bothered to go through the support case I had enough of that with the dodgy power socket on the companion.
by dylanteague
Fri 17. Aug 2018, 09:54
Forum: Pen Computers
Topic: Red after image on Mobilestudio pro 16
Replies: 5
Views: 759

Re: Red after image on Mobilestudio pro 16

No only just turned it on for the first time.
by dylanteague
Wed 15. Aug 2018, 10:05
Forum: Pen Computers
Topic: Red after image on Mobilestudio pro 16
Replies: 5
Views: 759

Red after image on Mobilestudio pro 16

Have noticed a red after image when moving high contrast images on screen, most noticable with black text on white background. This never happened with my companion first ed. Is it normal?

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