Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

Search found 3 matches

by rimasalb
Thu 6. Sep 2018, 11:13
Forum: Pen Displays
Topic: cintiq 24HD touch problems
Replies: 9
Views: 936

Re: cintiq 24HD touch problems

Maybe this will help you:

Open Windows settings, and then devices, Pen and Windows Ink and enabled palm rejection .

See if this helps.
by rimasalb
Wed 5. Sep 2018, 13:14
Forum: Pen Displays
Topic: cintiq 24HD touch problems
Replies: 9
Views: 936

Re: cintiq 24HD touch problems

The touch troubles consists with the following programs:

adobe cc
clip studio paint
Sketchbook pro

the touch function works pretty well with:
mischief

i just can not repeat it as much as possible:
i have payed 3500 Eu 4 years ago. It still doesn't work...
by rimasalb
Wed 5. Sep 2018, 13:05
Forum: Pen Displays
Topic: cintiq 24HD touch problems
Replies: 9
Views: 936

Re: cintiq 24HD touch problems

Dear Wacom team, dear @kidkameleon i would like to underline this issiue which kidkameleon mentioned. I have this problems since day one i got my new cintiq 24hd touch back in 2014! the touch-function doesn't work well with any program or any drivers. it's really really really annoying and sad. i wo...

Go to advanced search