Wacom Customer Support page: https://support.wacom.com/

Product Registration:
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Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

Search found 2 matches

by Ben1138
Sat 15. Sep 2018, 16:24
Forum: Pen Displays
Topic: Cintiq 13HD - Unknown USB Device
Replies: 2
Views: 305

Re: Cintiq 13HD - Unknown USB Device

Unfortunately the Wacom support was not able to help. But in case someone is coming here with a similar problem, I post my solution: Apparently the Cintiq 13HD is not working with the Intel USB 3.0 and ASMedia USB 2.0 controllers of my mainboard. I have installed an USB extension card with a Renesas...
by Ben1138
Thu 6. Sep 2018, 14:42
Forum: Pen Displays
Topic: Cintiq 13HD - Unknown USB Device
Replies: 2
Views: 305

Cintiq 13HD - Unknown USB Device

When I connect my Cintiq 13HD to my Windows 10 PC it is shown as an unknown USB Device in the Device Manager. The Display works fine. I have already reinstalled the newest driver (WacomTablet_6.3.30-6) and updated the USB drivers of my mainboard (Asmedia_USB_Win7-81-10_V116331). I have also tried sw...

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