Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Wacom Drivers:
Latest driver released for Windows (6.3.35-3) and Mac (6.3.35-2). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Search found 2 matches

by Ben1138
Sat 15. Sep 2018, 16:24
Forum: Pen Displays
Topic: Cintiq 13HD - Unknown USB Device
Replies: 2
Views: 464

Re: Cintiq 13HD - Unknown USB Device

Unfortunately the Wacom support was not able to help. But in case someone is coming here with a similar problem, I post my solution: Apparently the Cintiq 13HD is not working with the Intel USB 3.0 and ASMedia USB 2.0 controllers of my mainboard. I have installed an USB extension card with a Renesas...
by Ben1138
Thu 6. Sep 2018, 14:42
Forum: Pen Displays
Topic: Cintiq 13HD - Unknown USB Device
Replies: 2
Views: 464

Cintiq 13HD - Unknown USB Device

When I connect my Cintiq 13HD to my Windows 10 PC it is shown as an unknown USB Device in the Device Manager. The Display works fine. I have already reinstalled the newest driver (WacomTablet_6.3.30-6) and updated the USB drivers of my mainboard (Asmedia_USB_Win7-81-10_V116331). I have also tried sw...

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