Wacom Customer Support page: https://support.wacom.com/

Product Registration:
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Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Search found 2 matches

by Ben1138
Sat 15. Sep 2018, 16:24
Forum: Pen Displays
Topic: Cintiq 13HD - Unknown USB Device
Replies: 2
Views: 213

Re: Cintiq 13HD - Unknown USB Device

Unfortunately the Wacom support was not able to help. But in case someone is coming here with a similar problem, I post my solution: Apparently the Cintiq 13HD is not working with the Intel USB 3.0 and ASMedia USB 2.0 controllers of my mainboard. I have installed an USB extension card with a Renesas...
by Ben1138
Thu 6. Sep 2018, 14:42
Forum: Pen Displays
Topic: Cintiq 13HD - Unknown USB Device
Replies: 2
Views: 213

Cintiq 13HD - Unknown USB Device

When I connect my Cintiq 13HD to my Windows 10 PC it is shown as an unknown USB Device in the Device Manager. The Display works fine. I have already reinstalled the newest driver (WacomTablet_6.3.30-6) and updated the USB drivers of my mainboard (Asmedia_USB_Win7-81-10_V116331). I have also tried sw...

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