Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Search found 6 matches

by Sensiblepencil
Mon 22. Jan 2018, 17:23
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 92
Views: 30203

Re: MSP 16 with external monitor blanks out

I’ve just posted a new question about using a wireless adapter to a screen. It worked perfectly..... until last week. Wacom, I’m waiting for a response, please. This is effecting your customers businesses- severely - and needs sorting out ASAP. You’re charging us premium prices and we’re a loyal bun...
by Sensiblepencil
Mon 22. Jan 2018, 10:10
Forum: Pen Computers
Topic: MSP wireless mirrored display.
Replies: 0
Views: 849

MSP wireless mirrored display.

I have a MSP 16 i7 which I regularly mirror on an LCD screen using a Microsoft Wireless Display Adapter, or similar. Since the last update this is no longer working. I’ve updated the firmware on the MWDA and it’s made no difference. Ive also tested on three different TVs and a different adapter, wit...
by Sensiblepencil
Wed 3. May 2017, 19:37
Forum: Pen Computers
Topic: Shoulder/Messenger Bag for MSP 16?
Replies: 3
Views: 3132

Re: Shoulder/Messenger Bag for MSP 16?

I use a Crosskase. A brilliant bag, very comfy with various handles and straps. Also has plenty of storage for the cables. The Big old MSP fits like a hand in glove!
by Sensiblepencil
Tue 10. Jan 2017, 11:55
Forum: Pen Computers
Topic: MSP inconsistent pinch zoom and rocker ring
Replies: 17
Views: 7166

Re: MSP inconsistent pinch zoom and rocker ring

All the touchpoints seem fine and I've checked and unchecked every setting I can find. There's even been a new update for both Sketchbook and Wacom driver, yet the problem persists. I've discovered that, when drawing if I tap the right hand side of the screen with the pen (with the tablet horizontal...
by Sensiblepencil
Wed 4. Jan 2017, 00:07
Forum: Pen Computers
Topic: MSP inconsistent pinch zoom and rocker ring
Replies: 17
Views: 7166

Re: MSP inconsistent pinch zoom and rocker ring

I've disabled all the unnecessary background tasks and there's only one driver available. The problem occurs across most drawing apps, which seems odd as the MSP is an expensive piece of equipment that's designed for drawing on! Surely, a responsive pinch zoom capability is essential for a tablet PC?
by Sensiblepencil
Sun 1. Jan 2017, 23:38
Forum: Pen Computers
Topic: MSP inconsistent pinch zoom and rocker ring
Replies: 17
Views: 7166

MSP inconsistent pinch zoom and rocker ring

Hi all, I have a top spec MSP 16 and have been struggling with the inconsistency of its zooming capabilities. I use Clip Studio and Sketchbook and rely on a fast zoom in/out. Sometimes it works but more often it only registers one finger (creating a drawn line from the touch). Also, if I try to use ...

Go to advanced search