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Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

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https://www.wacom.com/en-us/support?guideId=015-916

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Search found 4 matches

by KeKoDesign
Tue 9. Oct 2018, 08:11
Forum: Pen Computers
Topic: Cintiq Companion 2 Display Issues
Replies: 6
Views: 725

Re: Cintiq Companion 2 Display Issues

I understand. Seems that there is some confusion in the communication. I will forward this feedback to the team as Wacom can definitely improve here. As you can see in the contact page, there is a English number for UK customers and a English number for all others. These two lines are operated in E...
by KeKoDesign
Mon 8. Oct 2018, 18:32
Forum: Pen Computers
Topic: Cintiq Companion 2 Display Issues
Replies: 6
Views: 725

Re: Cintiq Companion 2 Display Issues

You can also reach out to the team via Chat, or call the Other lines number for English phone support: +44 207 949 0392. As I already said up above; I was informed last time that the Chat function was only available for USA customers and that they could do nothing except to forward my issue to a re...
by KeKoDesign
Mon 8. Oct 2018, 10:54
Forum: Pen Computers
Topic: Cintiq Companion 2 Display Issues
Replies: 6
Views: 725

Re: Cintiq Companion 2 Display Issues

wacom5 wrote:I would contact the Support Team again and check what they can do to help.

I´d like to point out that the contact number for the Netherlands´ customer service is no longer available on the website, which would speed this process up much more than by going through the 'Contact Support' form.
by KeKoDesign
Sun 7. Oct 2018, 19:46
Forum: Pen Computers
Topic: Cintiq Companion 2 Display Issues
Replies: 6
Views: 725

Cintiq Companion 2 Display Issues

Aight, going to try and make this as short as possible. It began with my Cintiq Companion 2 (henceforth referred to tablet) crashing regularly when I didn't shut it down entirely whenever it wanted to update. When I instead put it in Sleep/ hibernation mode it would show me a black screen instead an...

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