Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Search found 5 matches

by docholliday
Tue 11. Dec 2018, 12:53
Forum: Stylus
Topic: Bamboo Ink AES top button bug
Replies: 7
Views: 1142

Re: Bamboo Ink AES top button bug

The team is working on this issue as well as others. From our side, it's not possible to develop and deploy a solution that quickly. Once a solution is found, normally it's deployed via driver update. There is no ETA for the next release and we cannot guarantee the issue will be fixed in the next r...
by docholliday
Tue 16. Oct 2018, 21:30
Forum: Stylus
Topic: Bamboo Ink AES top button bug
Replies: 7
Views: 1142

Re: Bamboo Ink AES top button bug

Any updates?
by docholliday
Mon 15. Oct 2018, 11:01
Forum: Stylus
Topic: Bamboo Ink AES top button bug
Replies: 7
Views: 1142

Re: Bamboo Ink AES top button bug

wacom5 wrote:Thank you for providing these details. I have forwarded this to the team for further analysis.


Any word from the dev team on a fix for the bug?
by docholliday
Wed 10. Oct 2018, 21:05
Forum: Stylus
Topic: Bamboo Ink AES top button bug
Replies: 7
Views: 1142

Re: Bamboo Ink AES top button bug

Oh, and as an additional note... The side buttons on the pen don't do anything to "release" the Win ghost. The pen works flawlessly, except when the top button is clicked. If I never join the buttons via BT, or disable the BT after joining, the Win ghost issue never happens (of course, los...
by docholliday
Wed 10. Oct 2018, 14:06
Forum: Stylus
Topic: Bamboo Ink AES top button bug
Replies: 7
Views: 1142

Bamboo Ink AES top button bug

I noticed that another person below had the same issue, but never noted if it was resolved. Anybody from Wacom have an update or fix? The issue is that the Bamboo Ink, in AES mode, has an issue that it will "stick" the Win key when the top bluetooth button is clicked. I've tried this on 3 ...

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