Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Wacom Drivers:
Latest driver released for Windows (6.3.35-3) and Mac (6.3.35-2). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

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Please register our products on https://www.wacom.com/register
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Drawing software:
If you wondering which software to choose, check the trial versions below:

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by docholliday
Tue 11. Dec 2018, 12:53
Forum: Stylus
Topic: Bamboo Ink AES top button bug
Replies: 7
Views: 2168

Re: Bamboo Ink AES top button bug

The team is working on this issue as well as others. From our side, it's not possible to develop and deploy a solution that quickly. Once a solution is found, normally it's deployed via driver update. There is no ETA for the next release and we cannot guarantee the issue will be fixed in the next r...
by docholliday
Tue 16. Oct 2018, 21:30
Forum: Stylus
Topic: Bamboo Ink AES top button bug
Replies: 7
Views: 2168

Re: Bamboo Ink AES top button bug

Any updates?
by docholliday
Mon 15. Oct 2018, 11:01
Forum: Stylus
Topic: Bamboo Ink AES top button bug
Replies: 7
Views: 2168

Re: Bamboo Ink AES top button bug

wacom5 wrote:Thank you for providing these details. I have forwarded this to the team for further analysis.


Any word from the dev team on a fix for the bug?
by docholliday
Wed 10. Oct 2018, 21:05
Forum: Stylus
Topic: Bamboo Ink AES top button bug
Replies: 7
Views: 2168

Re: Bamboo Ink AES top button bug

Oh, and as an additional note... The side buttons on the pen don't do anything to "release" the Win ghost. The pen works flawlessly, except when the top button is clicked. If I never join the buttons via BT, or disable the BT after joining, the Win ghost issue never happens (of course, los...
by docholliday
Wed 10. Oct 2018, 14:06
Forum: Stylus
Topic: Bamboo Ink AES top button bug
Replies: 7
Views: 2168

Bamboo Ink AES top button bug

I noticed that another person below had the same issue, but never noted if it was resolved. Anybody from Wacom have an update or fix? The issue is that the Bamboo Ink, in AES mode, has an issue that it will "stick" the Win key when the top bluetooth button is clicked. I've tried this on 3 ...

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