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Search found 7 matches

by ssbrain
Wed 26. Feb 2020, 10:56
Forum: Drivers
Topic: Wacom_touchuser.exe crash on Win 10
Replies: 31
Views: 18236

Re: Wacom_touchuser.exe crash on Win 10

I don't suppose anyone found a solution to this did they? I got in touch with support but they just recommended setting the Wacom service to restart in services.msc - unfortunately this doesn't seem to stop the memory leak. My solution was to kill the affected process when Windows starts. This mean...
by ssbrain
Wed 15. May 2019, 09:27
Forum: Drivers
Topic: Wacom_touchuser.exe crash on Win 10
Replies: 31
Views: 18236

Re: Wacom_touchuser.exe crash on Win 10

Since essentially I've never used touch features nor found them useful for me, I would not mind if during driver installation a command line flag could be added to completely prevent installing touch support (and related processes) if this will also prevent this long-standing issue. A "silent&q...
by ssbrain
Tue 16. Apr 2019, 07:55
Forum: Drivers
Topic: Wacom_touchuser.exe crash on Win 10
Replies: 31
Views: 18236

Re: Wacom Touch User driver suddenly gets all RAM and leads to system crash

[...]In last 2 years I have tried almost all drivers versions - this didn't help. Any clues how to avoid this? From my side, at this point to avoid it I can only suggest to kill the Wacom_touchuser.exe process when Windows starts and whenever the Wacom tablet service is restarted. From earlier test...
by ssbrain
Sat 13. Apr 2019, 17:26
Forum: Drivers
Topic: Wacom_touchuser.exe crash on Win 10
Replies: 31
Views: 18236

Re: Wacom_touchuser.exe crash on Win 10

Unfortunately today I observed another Wacom_touchuser.exe runaway leak, at about 13:20 local time, despite having uninstalled the Logitech Software as reported earlier on (not unexpectedly though, as it did not seem to have active background processes). The system was rebooted about 24 hours before...
by ssbrain
Mon 1. Apr 2019, 16:52
Forum: Drivers
Topic: Wacom_touchuser.exe crash on Win 10
Replies: 31
Views: 18236

Re: Wacom_touchuser.exe crash on Win 10

As the memory leak issue can take days to weeks (!) to appear, it could take some time until I can reproduce it. If it does appear again I will try uninstalling the Logitech Software too. Today it eventually happened at 2019-04-01 00:34 local time. I will proceed to uninstall the Logitech Software ...
by ssbrain
Mon 25. Mar 2019, 10:37
Forum: Drivers
Topic: Wacom_touchuser.exe crash on Win 10
Replies: 31
Views: 18236

Re: Wacom_touchuser.exe crash on Win 10

I always keep the Logitech Gaming Software disabled and prevent it from autostarting when Windows boots up, so I wouldn't normally think it's the cause. As of currently, the only Logitech-related process that seems to be active is one called "LogiRegistryService.exe". A few days ago I have...
by ssbrain
Sat 23. Mar 2019, 03:05
Forum: Drivers
Topic: Wacom_touchuser.exe crash on Win 10
Replies: 31
Views: 18236

Re: Wacom_touchuser.exe crash on Win 10

A year ago I exchanged quite a lot of emails with the Wacom support team and did many tests in addition of sending many logs, but nothing specific could be found and eventually communications ended. I ended up using Linux for a good while, where such problem would not appear. Recently I started usin...

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