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December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Search found 13 matches

by Ivan1982
Fri 8. Feb 2019, 17:44
Forum: Pen Displays
Topic: Cintiq Pro 16 inch latency of several centimeters
Replies: 9
Views: 192

Re: Cintiq Pro 16 inch latency of several centimeters

Welcome to the club of "satisfied" customers. As someone who uses wacom products for more than 20 years i am amazed how many issues cintiq 16 pro is able to showcase... Don't lose your mind over it, it is actually something you can get used to it because of muscle memory unless you are dra...
by Ivan1982
Sat 2. Feb 2019, 09:18
Forum: Pen Displays
Topic: Wacom 16 pro and dell G5 5587
Replies: 16
Views: 414

Re: Wacom 16 pro and dell G5 5587

Issue is still observable and it didn't resolve itself :|
by Ivan1982
Thu 24. Jan 2019, 10:08
Forum: Pen Displays
Topic: Wacom 16 pro and dell G5 5587
Replies: 16
Views: 414

Re: Wacom 16 pro and dell G5 5587

Just to inform you, i have upgraded to newer BIOS 1.8.0 and issues are still not resolved.
by Ivan1982
Wed 9. Jan 2019, 13:50
Forum: Pen Displays
Topic: Wacom 16 pro and dell G5 5587
Replies: 16
Views: 414

Re: Wacom 16 pro and dell G5 5587

Thanks, for letting me know. I am awaiting your reply with hopefully some good news regarding this matter.

Thanks and take care,
Ivan
by Ivan1982
Tue 8. Jan 2019, 16:58
Forum: Pen Displays
Topic: Wacom 16 pro and dell G5 5587
Replies: 16
Views: 414

Re: Wacom 16 pro and dell G5 5587

Hello, I don't know if it will help. I have updated windows to 1809 lateat version today, now when i plug in tablet (over usb-c) it shows some events in events viewer... If you guys want i can copy couple of them. It still isn't recognized and it's non functional both touch and pen. Dell support is ...
by Ivan1982
Thu 3. Jan 2019, 17:23
Forum: Pen Displays
Topic: Wacom 16 pro and dell G5 5587
Replies: 16
Views: 414

Re: Wacom 16 pro and dell G5 5587

Hello guys, Thanks for responding constructively, i appreciate it. I did try that wifi trick before, and just to be sure i tried it right now, unfortunately it doesn't recognize Cintiq. Here is the screenshot i made with Cintiq plugged in and out. Sorry for imgur upload I don't see attachment option...
by Ivan1982
Thu 3. Jan 2019, 06:55
Forum: Pen Displays
Topic: Wacom 16 pro and dell G5 5587
Replies: 16
Views: 414

Re: Wacom 16 pro and dell G5 5587

Current state of this issue, my (condensed) response to their last mail. Hello, I don't have expectations that this will be resolved right away, as long as they do commit and do something about it i think something will result from it. I am having this type of communique with Wacom also, and they wi...
by Ivan1982
Fri 28. Dec 2018, 11:08
Forum: Pen Displays
Topic: Wacom 16 pro and dell G5 5587
Replies: 16
Views: 414

Re: Wacom 16 pro and dell G5 5587

Hello, Here is the latest answer i got from dell support on forum. Hi, As per the update received from our level 3 team, the port(USB-C) is working perfectly as other Wacom tablets are working well (the same is been confirmed by you). Since Dell has not tested this specific Wacom Cintiq, there may b...
by Ivan1982
Tue 18. Dec 2018, 14:24
Forum: Pen Displays
Topic: Wacom 16 pro and dell G5 5587
Replies: 16
Views: 414

Re: Wacom 16 pro and dell G5 5587

Thanks, every small step counts. If your support figure something out that would be great.

Take care,
Ivan
by Ivan1982
Thu 13. Dec 2018, 14:34
Forum: Pen Displays
Topic: Wacom 16 pro and dell G5 5587
Replies: 16
Views: 414

Re: Wacom 16 pro and dell G5 5587

Hello, Just connected usb-c on Cintiq (checked all 3 ports) with thunderbolt/usb-c 3.1 gen 2 on laptop and power on Cintiq... aaaaand nothing happened. So i will try to sum it up, current setup provides clear evidence that those cliche top shop commercials when people struggle with bunch of cables a...

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