Wacom Customer Support page: https://support.wacom.com/
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581
Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.
European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581
Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.
European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.
Search found 5 matches
- Thu 24. Jan 2019, 16:19
- Forum: Pen Displays
- Topic: Cintiq 24 Pro Fan Noise
- Replies: 38
- Views: 7703
Re: Cintiq 24 Pro Fan Noise
Well, I finally dropped the money on a 24 Pro, and was super happy to install it with my brand new ergo flex arm. Noticed the firmware update for the fans was already installed, which is nice. ...I started feeling pretty let down when ten minutes later the Cintiq's fan started humming repeatedly ev...
- Thu 17. Jan 2019, 21:22
- Forum: Pen Displays
- Topic: Cintiq 24 Pro Fan Noise
- Replies: 38
- Views: 7703
Re: Cintiq 24 Pro Fan Noise
It doesn't work despite the update and reduced speed :-(( Once the fan has switched off, then he jumped again and runs audibly. So you switched the fan speed to Low Speed and they are still generating the same amount of noise? Please make sure you pressed "Save" before you closed the Sett...
- Mon 31. Dec 2018, 02:44
- Forum: Pen Displays
- Topic: Where’s the Cintiq pro 32 fan speed option?
- Replies: 8
- Views: 465
Re: Where’s the Cintiq pro 32 fan speed option?
turning off the fans is going to cause the Cintiq to eventually overheat and become damaged. I can't see Wacom allowing a feature to turn them off completely. Fan noise might be something users are going to have to live with unfortunately. But they did allow to lower the fans speed, and even just r...
- Thu 27. Dec 2018, 16:49
- Forum: Pen Displays
- Topic: Cintiq 24 Pro Fan Noise
- Replies: 38
- Views: 7703
Re: Cintiq 24 Pro Fan Noise
A firmware update was released that should allow you to adjust the fan speed. Please see: https://www.wacom.com/en-de/support?guideTitle=Can-I-change-the-fan-speed-on-my-Cintiq-Pro-24-(DTK-2420%2FDTH-2420)%3F&guideId=ca999fcf-6392-4669-aae5-0235684224ce I saw online that this firmware update wa...
- Sat 22. Dec 2018, 16:58
- Forum: Pen Displays
- Topic: Cintiq 24 Pro Fan Noise
- Replies: 38
- Views: 7703
Re: Cintiq 24 Pro Fan Noise
A firmware update was released that should allow you to adjust the fan speed. Please see: https://www.wacom.com/en-de/support?guideTitle=Can-I-change-the-fan-speed-on-my-Cintiq-Pro-24-(DTK-2420%2FDTH-2420)%3F&guideId=ca999fcf-6392-4669-aae5-0235684224ce I saw online that this firmware update wa...