Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.

See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Search found 15 matches

by maxforward
Mon 7. Aug 2017, 18:11
Forum: Pen Displays
Topic: Cintiq Pro 16 Stands eta?
Replies: 10
Views: 12757

Re: Cintiq Pro 16 Stands eta?

thank you for the update- seems like wacom is being much more proactive in addressing comments to these forums lately.
by maxforward
Wed 12. Jul 2017, 18:09
Forum: Pen Displays
Topic: Cintiq 20WSX no pressure
Replies: 3
Views: 4790

Re: Cintiq 20WSX no pressure

Just came here to say I have a 20WSX as well and somehow it's still hanging in there... on an older mac though so I can't really help in this case.
by maxforward
Wed 26. Apr 2017, 23:20
Forum: Pen Displays
Topic: Current Issues with the Cintiq 16 and MSP16 (Video)
Replies: 16
Views: 19149

Re: Current Issues with the Cintiq 16 and MSP16 (Video)

Hi wacom, thanks for responding to these questions. I understand that it is frustrating to develop software for apple. But your answers do not completely satisfy. Is there an explanation you can give as to why, in Sierra, the wavy lines bug was fixed in drivers 6.3.18-4 and then reintroduced in the ...
by maxforward
Wed 12. Apr 2017, 00:43
Forum: Pen Displays
Topic: New MacOS drivers!?
Replies: 23
Views: 24974

Re: New MacOS drivers!?

so do they work?? mac os sierra?
by maxforward
Thu 30. Mar 2017, 06:49
Forum: Pen Displays
Topic: Cintiq 13HD, duplicate display causes pen mirror issue.
Replies: 6
Views: 9091

Re: Cintiq 13HD, duplicate display causes pen mirror issue.

what was the specific setting you adjusted on the NVIDIA driver?
by maxforward
Wed 15. Feb 2017, 19:19
Forum: Pen Computers
Topic: Major Problems with all mac drivers (including 6.3.19-10 OSX) for MSP 16
Replies: 14
Views: 28205

Re: Major Problems with all mac drivers (including 6.3.19-10 OSX) for MSP 16

I can picture the conversation. wacom: "Hey Apple, it's wacom. The newest version of Sierra broke our drivers." apple: "That's why we pre-release developer betas of our Mac OS. WTF" and Davide, I'm using Corel Painter everyday, and I can assure you the wavy line bug is alive and ...
by maxforward
Thu 2. Feb 2017, 17:25
Forum: Pen Computers
Topic: Major Problems with all mac drivers (including 6.3.19-10 OSX) for MSP 16
Replies: 14
Views: 28205

Re: Major Problems with all mac drivers (including 6.3.19-10 OSX) for MSP 16

Thank you Beckon for the suggestion- just tried turning off snap to and snap in photoshop, but it didn't work to resolve the wavy lines. From what i can tell, the wavy line bug is exacerbated when I: -Draw in a zoomed out view -Draw slowly so it helps to draw quickly, and zoomed in- the lines look m...
by maxforward
Fri 27. Jan 2017, 16:44
Forum: Pen Computers
Topic: Major Problems with all mac drivers (including 6.3.19-10 OSX) for MSP 16
Replies: 14
Views: 28205

Re: Major Problems with all mac drivers (including 6.3.19-10 OSX) for MSP 16

Currently I'm running driver 6.3.19-6 on Mac OS 12.2.2 New Macbook Pro '16 on my very expensive MSP16. From what I have been able to determine it is the most stable, usable driver for my setup. I am dealing with the Wavy Line issue/bug the best i can- by SEVERELY compromising the quality of my artwo...
by maxforward
Sat 21. Jan 2017, 02:47
Forum: Pen Displays
Topic: 6.3.20-8 Wavy lines but not 6.3.18-4 in Sierra
Replies: 4
Views: 6802

Re: 6.3.20-8 Wavy lines but not 6.3.18-4 in Sierra

yes I had this exact problem too on my MSP 16! 18-4 fixed the wavy lines, but brought with it horrible sticky buttons made it unusable. Seems weird that wacom says wavy lines are due to apple, when 18-4 had this particular issue fixed. NOTE: We are aware of an issue which causes wavy lines when usin...
by maxforward
Fri 13. Jan 2017, 23:15
Forum: Pen Tablets
Topic: Jagged "lowres" lines
Replies: 5
Views: 9924

Re: Jagged "lowres" lines

I'm having the same problem- basically, Wacom is releasing defective drivers.

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