Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Search found 15 matches

by maxforward
Mon 7. Aug 2017, 18:11
Forum: Pen Displays
Topic: Cintiq Pro 16 Stands eta?
Replies: 6
Views: 3673

Re: Cintiq Pro 16 Stands eta?

thank you for the update- seems like wacom is being much more proactive in addressing comments to these forums lately.
by maxforward
Wed 12. Jul 2017, 18:09
Forum: Pen Displays
Topic: Cintiq 20WSX no pressure
Replies: 3
Views: 1371

Re: Cintiq 20WSX no pressure

Just came here to say I have a 20WSX as well and somehow it's still hanging in there... on an older mac though so I can't really help in this case.
by maxforward
Wed 26. Apr 2017, 23:20
Forum: Pen Displays
Topic: Current Issues with the Cintiq 16 and MSP16 (Video)
Replies: 16
Views: 7365

Re: Current Issues with the Cintiq 16 and MSP16 (Video)

Hi wacom, thanks for responding to these questions. I understand that it is frustrating to develop software for apple. But your answers do not completely satisfy. Is there an explanation you can give as to why, in Sierra, the wavy lines bug was fixed in drivers 6.3.18-4 and then reintroduced in the ...
by maxforward
Wed 12. Apr 2017, 00:43
Forum: Pen Displays
Topic: New MacOS drivers!?
Replies: 23
Views: 8561

Re: New MacOS drivers!?

so do they work?? mac os sierra?
by maxforward
Thu 30. Mar 2017, 06:49
Forum: Pen Displays
Topic: Cintiq 13HD, duplicate display causes pen mirror issue.
Replies: 4
Views: 2646

Re: Cintiq 13HD, duplicate display causes pen mirror issue.

what was the specific setting you adjusted on the NVIDIA driver?
by maxforward
Wed 15. Feb 2017, 19:19
Forum: Pen Computers
Topic: Major Problems with all mac drivers (including 6.3.19-10 OSX) for MSP 16
Replies: 14
Views: 14238

Re: Major Problems with all mac drivers (including 6.3.19-10 OSX) for MSP 16

I can picture the conversation. wacom: "Hey Apple, it's wacom. The newest version of Sierra broke our drivers." apple: "That's why we pre-release developer betas of our Mac OS. WTF" and Davide, I'm using Corel Painter everyday, and I can assure you the wavy line bug is alive and ...
by maxforward
Thu 2. Feb 2017, 17:25
Forum: Pen Computers
Topic: Major Problems with all mac drivers (including 6.3.19-10 OSX) for MSP 16
Replies: 14
Views: 14238

Re: Major Problems with all mac drivers (including 6.3.19-10 OSX) for MSP 16

Thank you Beckon for the suggestion- just tried turning off snap to and snap in photoshop, but it didn't work to resolve the wavy lines. From what i can tell, the wavy line bug is exacerbated when I: -Draw in a zoomed out view -Draw slowly so it helps to draw quickly, and zoomed in- the lines look m...
by maxforward
Fri 27. Jan 2017, 16:44
Forum: Pen Computers
Topic: Major Problems with all mac drivers (including 6.3.19-10 OSX) for MSP 16
Replies: 14
Views: 14238

Re: Major Problems with all mac drivers (including 6.3.19-10 OSX) for MSP 16

Currently I'm running driver 6.3.19-6 on Mac OS 12.2.2 New Macbook Pro '16 on my very expensive MSP16. From what I have been able to determine it is the most stable, usable driver for my setup. I am dealing with the Wavy Line issue/bug the best i can- by SEVERELY compromising the quality of my artwo...
by maxforward
Sat 21. Jan 2017, 02:47
Forum: Pen Displays
Topic: 6.3.20-8 Wavy lines but not 6.3.18-4 in Sierra
Replies: 4
Views: 2962

Re: 6.3.20-8 Wavy lines but not 6.3.18-4 in Sierra

yes I had this exact problem too on my MSP 16! 18-4 fixed the wavy lines, but brought with it horrible sticky buttons made it unusable. Seems weird that wacom says wavy lines are due to apple, when 18-4 had this particular issue fixed. NOTE: We are aware of an issue which causes wavy lines when usin...
by maxforward
Fri 13. Jan 2017, 23:15
Forum: Pen Tablets
Topic: Jagged "lowres" lines
Replies: 5
Views: 5221

Re: Jagged "lowres" lines

I'm having the same problem- basically, Wacom is releasing defective drivers.

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