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Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.

Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661

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Drawing software:
If you wondering which software to choose, check the trial versions below:

Search found 2 matches

by jordanime
Tue 5. Feb 2019, 08:26
Forum: Pen Displays
Topic: Cintiq ProHD 13 Touch Infrequently Responsive After Pen Use
Replies: 3
Views: 606

Re: Cintiq ProHD 13 Touch Infrequently Responsive After Pen Use

Thanks for getting back to me. Looking at the diagnostic tool, removing the pen from the tablet sometimes doesn't result in proximity: Out state for several seconds, sometimes it's instantaneous, it seems fairly random. It does change the switch state from 1 to all open every time I remove the pen f...
by jordanime
Sun 3. Feb 2019, 09:57
Forum: Pen Displays
Topic: Cintiq ProHD 13 Touch Infrequently Responsive After Pen Use
Replies: 3
Views: 606

Cintiq ProHD 13 Touch Infrequently Responsive After Pen Use

Hello, I have been using my Cintiq HD 13 for several years with two additional monitors for several years now running Windows 10 to mostly favorable results. However, recently I have found that the touch screen is randomly unresponsive after using the pen. Using the diagnostic tool, I confirmed that...

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