Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Wacom Drivers:
Latest driver released for Windows (6.3.35-3) and Mac (6.3.35-2). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

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Search found 7 matches

by Abudephane
Thu 28. Feb 2019, 16:04
Forum: Pen Displays
Topic: 2 problems using my Pro 32 ....
Replies: 9
Views: 608

Re: 2 problems using my Pro 32 ....

Edit: I’ve just read on an Apple support document that this Mac, on HDMI, supports 3840x2160, at 30Hz. When I connected the HDMI cable I got 1080 res and of course it looked pretty bad. Maybe there was a setting to be chosen that displayed the 4K res that I didn’t choose. But would it be a substanti...
by Abudephane
Thu 28. Feb 2019, 15:57
Forum: Pen Displays
Topic: 2 problems using my Pro 32 ....
Replies: 9
Views: 608

Re: 2 problems using my Pro 32 ....

Thanks for your thoughts. To be honest, right now I’m thinking that this particular, exactly this model of MacBook Pro, isn’t able to drive a 4K Display, even given what Apple tech support have told me. That said, I have already questioned in the forums concerning advice about what best pc set-up I ...
by Abudephane
Wed 27. Feb 2019, 16:31
Forum: Pen Displays
Topic: 2 problems using my Pro 32 ....
Replies: 9
Views: 608

Re: 2 problems using my Pro 32 ....

Thanks for responding. The internet is still working so perhaps the reinstallation of the drivers helped there. Yes the OS detects the display from the display settings in Wacom desktop centre. I’ve tried both USB ports and both Displayports on my Mac. The only other connection i could try would be ...
by Abudephane
Wed 27. Feb 2019, 12:44
Forum: Pen Displays
Topic: 2 problems using my Pro 32 ....
Replies: 9
Views: 608

Re: 2 problems using my Pro 32 ....

Update: I’ve just gone through, to the letter, the uninstall drivers guide from the Wacom site, and downloaded and reinstalled them again. Just restarted my Mac, and the internet is accessible again - just need to see if it stays that way now .... I can’t get my head around why I can’t get 4K to wor...
by Abudephane
Wed 27. Feb 2019, 12:05
Forum: Pen Displays
Topic: 2 problems using my Pro 32 ....
Replies: 9
Views: 608

Re: 2 problems using my Pro 32 ....

Hi, thankyou for the response. Next day I’m no better off. I still cannot find a way to get my Cintiq 32 to Display at 4K. I have confirmed with Apple tech support this morning that my model Mac does support 4K over DisplayPort, and tried different things on the Mac side but nothing worked. Also - t...
by Abudephane
Wed 27. Feb 2019, 01:35
Forum: Pen Displays
Topic: 2 problems using my Pro 32 ....
Replies: 9
Views: 608

2 problems using my Pro 32 ....

Greetings, Just connected up my Pro 32 tonight as I’m not getting anything new PC-wise for a while. So I’m on my 2015 MacBook Pro 13”, which I’ve read can drive 4K displays at their full resolution. Firstly my Cintiq is showing at 2560 x 1440. I’ve connected it to DisplayPort on my Mac using the pro...
by Abudephane
Sun 24. Feb 2019, 17:23
Forum: Pen Displays
Topic: Seeking advice on computer to partner my Pro 32
Replies: 0
Views: 747

Seeking advice on computer to partner my Pro 32

Greetings, I’m hoping some seasoned folks here can advise me on what route might be best for me when choosing a new computer that is sufficiently powerful to drive my new Cintiq Pro 32. At the moment my only computer is a 2015 13” MacBook Pro, connected to the Apple 27” Thunderbolt Display. This can...

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