Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.

Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Search found 12 matches

by howdytom
Thu 7. Nov 2019, 11:03
Forum: Drivers
Topic: 6.3.36-2 Wacom Intuos Pro randomnly "shift select"
Replies: 9
Views: 1056

Re: 6.3.36-2 Wacom Intuos Pro randomnly "shift select"

The driver team is aware and investigating the issue. Please contact our support and provide more details. Log files will help a lot resolving this issue - https://support.wacom.com 2 months are gone. I have contacted Wacom support multiple times. I have provided all information including log files...
by howdytom
Sun 20. Oct 2019, 18:32
Forum: Drivers
Topic: Wacom Intuos Pro randomnly "shift select clicks" on macOS
Replies: 1
Views: 1016

Wacom Intuos Pro randomnly "shift select clicks" on macOS

This is an ongoing issue for almost 2 months. This bug is related to my previous post: http://forum.wacom.eu/viewtopic.php?f=11&t=4157. In the meantime I gave the latest driver a try. Issue: After 10-20 minutes of work, my Wacom Intuos Pro starts to automatically "shift select" or righ...
by howdytom
Mon 7. Oct 2019, 17:29
Forum: Pen Tablets
Topic: Lag with pen recognition every minute or so
Replies: 1
Views: 300

Re: Lag with pen recognition every minute or so

Try resetting any pen, touch assignments in the Wacom tablet settings. What Wacom driver do you use? You could also try to remove and reinstall a previous driver https://www.wacom.com/en/support/product-support/drivers

It rather sounds like a Adobe issue.
by howdytom
Mon 7. Oct 2019, 17:24
Forum: Drivers
Topic: 6.3.36-2 Wacom Intuos Pro randomnly "shift select"
Replies: 9
Views: 1056

Re: 6.3.36-2 Wacom Intuos Pro randomnly "shift select"

I am in touch with the Wacom support since 4 weeks. So far, they are not able to reproduce shift clicks on 6.3.35-2 and 6.3.36-2. Support told me that the shift clicks have been fixed with the latest Wacom driver. However I can not confirm it. The bug has NOT been resolved in 6.3.35-2 and 6.3.36-2. ...
by howdytom
Thu 26. Sep 2019, 10:50
Forum: Pen Tablets
Topic: Wacom Intuos Pro L - Two-finger scroll HORRIBLE
Replies: 1
Views: 333

Re: Wacom Intuos Pro L - Two-finger scroll HORRIBLE

How did you connect your Wacom Intuos Pro tablet? Using Bluetooth or cable conenction?

Two-finger scroling is working "okay" for me on a Intuos Pro using USB connection.
by howdytom
Thu 26. Sep 2019, 10:46
Forum: Drivers
Topic: 6.3.36-2 Wacom Intuos Pro randomnly "shift select"
Replies: 9
Views: 1056

Re: 6.3.36-2 Wacom Intuos Pro randomnly "shift select"

Solution:
In my case I went back to Wacom driver 6.3.34-2, which resolves the issue. It pretty much looks like a driver issue.
by howdytom
Thu 26. Sep 2019, 10:44
Forum: Pen Tablets
Topic: Tablet selects everything / won't deselect
Replies: 2
Views: 3973

Re: Tablet selects everything / won't deselect

I'm glad I am not alone.I do experience the same issue: http://forum.wacom.eu/viewtopic.php?t=4157 . I have spent hours on debugging this issue. Wacom support keeps recommending to reinstall the driver. The shift click issue is reproducible using Wacom driver 6.3.35-2 and 6.3.36-2 on macOS 10.12 and...
by howdytom
Sun 22. Sep 2019, 21:45
Forum: Pen Tablets
Topic: Wacom problem - Multiselection (shift button pressed)
Replies: 4
Views: 1637

Re: Wacom problem - Multiselection (shift button pressed)

I'm glad I am not alone.I do experience the same issue: http://forum.wacom.eu/viewtopic.php?t=4157 . I have spent hours on debugging this issue. Wacom support keeps recommending to reinstall the driver. The shift click issue is reproducible using Wacom driver 6.3.35-2 and 6.3.36-2 on macOS 10.12 and...
by howdytom
Thu 5. Sep 2019, 08:51
Forum: Drivers
Topic: 6.3.36-2 Wacom Intuos Pro randomnly "shift select"
Replies: 9
Views: 1056

Re: 6.3.36-2 Wacom Intuos Pro randomnly "shift select"

I have reset preferences multiple times as recommded by Wacom Support. The bug always reoccurs which makes it impossible to work. Frustrating.
by howdytom
Wed 4. Sep 2019, 20:01
Forum: Drivers
Topic: 6.3.36-2 Wacom Intuos Pro randomnly "shift select"
Replies: 9
Views: 1056

Re: 6.3.36-2 Wacom Intuos Pro randomnly "shift select"

Same issue using 6.3.35-2. Also tested macOS 10.14 using 6.3.35-2 and 6.3.36-2.

Shift clicks keep coming back.

Go to advanced search