Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Search found 3 matches

by DotPetMUC
Wed 1. Aug 2018, 15:36
Forum: Pen Computers
Topic: cintiq companion 1 wont connect to external monitor
Replies: 3
Views: 664

Re: cintiq companion 1 wont connect to external monitor

In April we had the same problems with my CC 1: We tried four different cables on the display port, which all worked fine with a laptop. We called WACOM Support team and ended up with nothing. Finally we had to use an IPad pro for the presentation. I have never used the display port before so I have...
by DotPetMUC
Thu 26. Jan 2017, 18:57
Forum: Smartpads
Topic: Memory full: How to delete files?
Replies: 8
Views: 6978

Re: Memory full: How to delete files?

Sorry, but I prefer a solution where I can select the files I wanted to delete.
If I reset the memory of my Bamboo Spark do the files stay in the App Inkspace?
by DotPetMUC
Thu 12. Jan 2017, 20:00
Forum: Smartpads
Topic: Memory full: How to delete files?
Replies: 8
Views: 6978

Memory full: How to delete files?

When turning the Bamboo Spark on, I get the orange and the blue light: Memory is full. How do I delete files to get some space? I was searching the web and the manual, but I didn't find a hint. Please help me.

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