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Search found 9 matches

by guecor
Sat 5. Dec 2020, 17:59
Forum: Drivers
Topic: [Windows] Driver 6.3.40-2 bug - Express Keys stuck
Replies: 12
Views: 5742

Re: Driver 6.3.40-2 bug - Express Keys stuck

The Driver team is already aware and working on a fix for this issue. I've been using the last driver (6.3.41-1) for a while now and the issue is totally gone. I just wanna express my gratitude to the wacom team who kindly have been taking the users feedback into account and provide solutions to ou...
by guecor
Sat 22. Aug 2020, 05:32
Forum: Drivers
Topic: [Windows] Driver 6.3.40-2 bug - Express Keys stuck
Replies: 12
Views: 5742

Re: Driver 6.3.40-2 bug - Express Keys stuck

I have exactly the same problem with the 3rd express key, its commonly assigned as an ALT key, it gets stuck, if I press Left ALT key from a keyboard it unlocks the ALT key but then the 3rd express key wont work anymore until I restart Windows 10. It happened to me with a cintiq 27QHD Touch on Win1...
by guecor
Tue 21. Jul 2020, 19:07
Forum: Drivers
Topic: [Windows] Driver 6.3.40-2 bug - Express Keys stuck
Replies: 12
Views: 5742

Re: Driver 6.3.40-2 bug - Express Keys stuck

Sorry, I thought this was still possible. Alternatively, you can wait for a support agent to reply, or open a chat and send the images through there. The support email says: "Thank you for contacting Wacom, my name is Katherine. I understand that you are having issue with your driver and I'll ...
by guecor
Mon 20. Jul 2020, 21:07
Forum: Drivers
Topic: [Windows] Driver 6.3.40-2 bug - Express Keys stuck
Replies: 12
Views: 5742

Re: Driver 6.3.40-2 bug - Express Keys stuck

You can open the case and then send an email with the file to the auto-reply email with the case number. Alternatively, you can send it to a support agent via chat. This is the respond i got: Delivery has failed to these recipients or groups: reply, no (noreply@wacom.com) Your message couldn't be d...
by guecor
Fri 10. Jul 2020, 22:18
Forum: Drivers
Topic: [Windows] Driver 6.3.40-2 bug - Express Keys stuck
Replies: 12
Views: 5742

Re: Driver 6.3.40-2 bug - Express Keys stuck

Hi, Thanks for reporting this. For us to better understand the problem, please collect the Wacom driver logs that are built into the Wacom driver functionality. ⋅ Log on to the computer as an administrator. ⋅ Click on 'Support' on the left of the Wacom Desktop Center, and then c...
by guecor
Thu 9. Jul 2020, 21:43
Forum: Drivers
Topic: [Windows] Driver 6.3.40-2 bug - Express Keys stuck
Replies: 12
Views: 5742

[Windows] Driver 6.3.40-2 bug - Express Keys stuck

I have found my first major problem with the new drivers: I use the express keys a lot, so I use them combine, but whenever I press the third and the fourth keys together, they get stuck, like I was still pressing them. I usually asign the modifier "letf Alt" to the fourth key, so when I p...
by guecor
Thu 30. Apr 2020, 19:45
Forum: Drivers
Topic: Pan/Scroll Cursor stuck. Mouse not moving until release.
Replies: 97
Views: 69933

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Hi, We just released a new driver 6.3.39 for both Windows and Mac that addresses this topic. Under the navigation settings you will find a new Pan/Scroll option named Pan/Scroll (legacy) . This option enables the cursor to follow the pen when scrolling like in the past. Please test it out and give ...
by guecor
Wed 1. Apr 2020, 20:10
Forum: Drivers
Topic: Pan/Scroll Cursor stuck. Mouse not moving until release.
Replies: 97
Views: 69933

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

Hello, The driver team has been exploring suggestions regarding this topic. We decided to add a new Pan/Scroll option that supports the legacy screen cursor behavior. We started the design & development for this change and it will be included in an upcoming driver release. This is all the infor...
by guecor
Wed 25. Sep 2019, 16:29
Forum: Drivers
Topic: Pan/Scroll Cursor stuck. Mouse not moving until release.
Replies: 97
Views: 69933

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

We don't believe that going back is the right way to move forward. We hope you can understand this decision. You already went back making unusable something that worked. what you have done, which is actually ruining the workflow of your users, is DEFINITELY a step back. No one is asking you to &quo...

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