Wacom Forum - Wacom Europe GmbH

From what you are saying, the Hardware is 100% fine and I can see that the Rotation data is also being transferred and read by PS. From what I can see in the video and your description, this is probably a visual bug from PS. That cursor is from Adobe so they should definitely review this. Specially...

Did the support team guide you through Diagnostics to see if there could be an hardware issue with the pen? if there is no hardware issue, we would probably need to collect some driver log files and check with the driver team. Can you follow up with our support again? We need to be able to at least...

Right... you wrote it above. My bad. In this case it's better if you contact the support team and report the issue to them. I did but after lots of advices, they couldn't manage to figure out where the issue comes from and closed my case. On the other hand, Adobe told me yesterday that it was a Wac...

wacom5 wrote:Are you using Windows Ink or not? Did you modify the PSUserConfig file as demonstated here: https://helpx.adobe.com/photoshop/kb/tablet-support-faq-photoshop.html

Nope I'm a Mac user, OS Mojave 10.14.6

There are older devices and many people are not familiar with them. You still haven't explained what the issue with the Art Pen is. I still don't know, the latest version on PS doesn't seem to support correctly the Art Pen either I did a test on a Macbookpro 2019 and the issue was the same with PS ...

Those devices are not supported by the Wacom Desktop Center. That has no influence over any issue you may have with your Art Pen. Please contact our Support - https://support.wacom.com Thank you for your answer. What you say is unexpected because the European Wacom Support never told me that my dev...

Hello On my brand new Imac with Mojave 10.14.6, I have a very weird issue I can't fix. Despite reinstalling latest and/or older drivers, cleaning preferencies, authorizing everything everywhere, the Wacom Desktop Center always says "no device connected" while I can perfectly use my Cintiq ...

Hi everyone I recently purchased a brand new Imac(OS Mojave 10.14.6) to replace my previous one which died after 7 years of good labor. As a a professional illustrator I use daily a Cintiq DTk-2100 (21 UX) and/or an Intuos PTK-840 with an Art Pen. This combination worked perfectly fine with my previ...