Wacom Forum - Wacom Europe GmbH

Same here, Mac 10.14.6 and the EK battery status never goes under 75%, and when I charge it, it only says "charged". Only the red light can help.

Hello I have an Imac 2019 Retina 4K and a refurbished Cintiq 22. Both are calibrated with an X-rite Display pro but I still have a huge gap mainly between the blue tones. The cintiq always shows warm blue whiles the Imac displays almost turquoise and deep blue. Comparisons have been made on other de...

Hello I purchased a brand new Cintiq 22 to replace my 21UX. I use it with my an Imac 2019 (Mojave updated) I have a very weird and annoying bug which just makes my work impossible to do. Let's try to explain it : - I tried with the Cintiq 22 basic profile and one I created with my Spyder calibration...

Hello

Thanks again for you help.
I made a test with Krita and it turned out that this issue also occured. So it happens with PS2020, Krita and with the sensitivity setting as well.

The the diagnose section of the Wacom Tablet Preferences (click on "About" and then "Diagnose") and look for the pressure indicator. This sould confirm if there is a hardware issue with the pen, or if the problem is in the PS settings. Hello Thanks for your answer. The pressure ...

Hi I'm using an ArtPen on a Mac 0SX 10.14.6 and I have an issue with an immediate hard hit on every stroke I make with my cintiq 21ux. I've tried 5 or 6 drivers (from 2017 to 2020) updated everything but the issue remains. Strangely the eraser top of the pen works fine and so does my grip pen. Impor...

From what you are saying, the Hardware is 100% fine and I can see that the Rotation data is also being transferred and read by PS. From what I can see in the video and your description, this is probably a visual bug from PS. That cursor is from Adobe so they should definitely review this. Specially...

Did the support team guide you through Diagnostics to see if there could be an hardware issue with the pen? if there is no hardware issue, we would probably need to collect some driver log files and check with the driver team. Can you follow up with our support again? We need to be able to at least...

Right... you wrote it above. My bad. In this case it's better if you contact the support team and report the issue to them. I did but after lots of advices, they couldn't manage to figure out where the issue comes from and closed my case. On the other hand, Adobe told me yesterday that it was a Wac...

wacom5 wrote:Are you using Windows Ink or not? Did you modify the PSUserConfig file as demonstated here: https://helpx.adobe.com/photoshop/kb/tablet-support-faq-photoshop.html

Nope I'm a Mac user, OS Mojave 10.14.6