News 20.07.2020:
Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.



Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916

Mac OS 10.15.4 Update:
What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Search found 3 matches

by AlexMM
Sat 14. Dec 2019, 02:57
Forum: Pen Displays
Topic: Wacom Cintiq Pro 16 - Latency Issues
Replies: 2
Views: 1055

Re: Wacom Cintiq Pro 16 - Latency Issues

To reformulate the question, I just want to know if this is normal or not.
I've read in the other thread lag like this is expected, but I've heard from others that they didn't have this issue.
And I just want to know how common this issue is. If it is uncommon I will just try buying another one.
by AlexMM
Thu 12. Dec 2019, 19:05
Forum: Pen Displays
Topic: Wacom Cintiq Pro 16 - Latency Issues
Replies: 2
Views: 1055

Wacom Cintiq Pro 16 - Latency Issues

Hello, Lately I had a Wacom device in my possession that I had to send back due to latency issues. I'm actually considering to buy another one because other users had reported to me that they didn't have this amount of lag when doing strokes. Some users did report they had the same problem tough, so...
by AlexMM
Mon 9. Dec 2019, 21:54
Forum: Pen Displays
Topic: Cintiq Pro 16 inch latency of several centimeters
Replies: 12
Views: 6162

Re: Cintiq Pro 16 inch latency of several centimeters

Had the same issue as you (decided to send it back, broken product in my view), it's worse then a Android tablet for me. Tried everything. I'm dissapointed that a premium product drops the ball on a primary function, being able to draw where you are pressing.

Go to advanced search