Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

Search found 16 matches

by Griebeek
Thu 26. Jan 2017, 08:46
Forum: Pen Tablets
Topic: My tablet doesn't work
Replies: 1
Views: 2771

Re: My tablet doesn't work

The .dll error indicates that some system files are not there, updating the Windows OS should resolve this. Otherwise try an older driver installation: http://cdn.wacom.com/u/productsupport/drivers/win/professional/WacomTablet_6.3.15-3.exe (just know that you can't update it if you do not install yo...
by Griebeek
Thu 26. Jan 2017, 08:43
Forum: Pen Tablets
Topic: which product
Replies: 1
Views: 1704

Re: which product

You could look into the Intuos Draw tablet, it is a nice tablet to get started with with. It comes with its own software application (Which allows you to draw your trainings straight away).
by Griebeek
Fri 20. Jan 2017, 16:53
Forum: Pen Displays
Topic: Screen protector with Cintiq 22HD
Replies: 1
Views: 1657

Re: Screen protector with Cintiq 22HD

When working with plastic nibs on a glass surface it could never hurt to use a screen protector, better safe than sorry right!
by Griebeek
Fri 20. Jan 2017, 16:48
Forum: Pen Tablets
Topic: Intuos Pro wireless broken since driver 6.3.17
Replies: 5
Views: 4519

Re: Intuos Pro wireless broken since driver 6.3.17

I had the same issue for quite some time. It seems to be resolved with the last driver. Just make sure to remove the old driver first
- http://cdn.wacom.com/u/productsupport/d ... 3.20-5.exe
by Griebeek
Fri 20. Jan 2017, 12:57
Forum: Pen Tablets
Topic: My computer Does not Recognize My Ituos Draw Tablet
Replies: 1
Views: 1856

Re: My computer Does not Recognize My Ituos Draw Tablet

Check your tablet connection, make sure the tablet has a solid light.
- if the light is solid you might want to check the driver, make sure it is installed as the admin (and that you are not on a company network), maybe even restart the WacomProfessionalservice in the services menu.
by Griebeek
Thu 19. Jan 2017, 13:57
Forum: Pen Displays
Topic: a supported tablet not found on the system wacom cintiq 24hd touch
Replies: 3
Views: 3249

Re: a supported tablet not found on the system wacom cintiq 24hd touch

Try the following, delete your driver from the control panel. Restart your pc, unplug the tablet and install the driver below (it came from the Wacom site, seems to be stable). Make sure to right click the driver and install as the Admin. - http://cdn.wacom.com/u/productsupport/drivers/win/professio...
by Griebeek
Thu 19. Jan 2017, 08:29
Forum: Pen Tablets
Topic: My Intuos Large Pro no longer works (white led blinking)
Replies: 1
Views: 7551

Re: My Intuos Large Pro no longer works (white led blinking)

If your tablet LED is blinking it is unable to make a stable connection to the pc, which is related to the hardware connection. Make sure you do not use any USB hubs but a direct connection in the pc. If this is the case and you did try the other cables, usb ports and computers you might have a defe...
by Griebeek
Wed 18. Jan 2017, 16:57
Forum: Pen Computers
Topic: Companion 1 Windows 10 wifi problem
Replies: 2
Views: 3029

Re: Companion 1 Windows 10 wifi problem

Try if this helps you out:

-Go to start -> Settings -> Network & Internet -> Airplane mode and turn off GNSS.
by Griebeek
Wed 18. Jan 2017, 16:52
Forum: Pen Tablets
Topic: Intuos Pro scrolling issue
Replies: 3
Views: 2714

Re: Intuos Pro scrolling issue

This seems to be some sort of driver issue, if you notice that driver 6.3.15-3 works. Why not simply roll back and wait for a new driver ?
by Griebeek
Wed 18. Jan 2017, 16:48
Forum: Pen Tablets
Topic: Buggy tablet when using 4K monitor
Replies: 2
Views: 2921

Re: Buggy tablet when using 4K monitor

I'd highly recommend you to test the tablet on Photoshop CC, since CS5 isn't supported anymore it can cause conflicts with the driver etc. If it wouldn't be in CC you know where your issue is.

Go to advanced search