Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-6) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Search found 44 matches

by tomatogoatee
Wed 7. Nov 2018, 15:37
Forum: Pen Computers
Topic: Artec Studio
Replies: 1
Views: 79

Re: Artec Studio

I believe the offer is still good, as it's part of the bundled software on the tablet. After the year, you're shuffled off to Artec's website where you can purchase a brand new license for the low-low price of USD $1200/year. HOWEVER (dot dot dot) The Intel Realsense R200 camera in the MSP has been ...
by tomatogoatee
Sun 4. Nov 2018, 20:40
Forum: Pen Displays
Topic: Cintiq Pro 24 "Low Battery" warning?
Replies: 1
Views: 40

Cintiq Pro 24 "Low Battery" warning?

I just got a popup saying my tablet had a low battery and I should connect power immediately...

Weird, right?

I have seen that warning when using my MSP as a tablet without power connected, but this is a new one to me. The Cintiq Pro doesn't have a battery, right?
by tomatogoatee
Fri 19. Oct 2018, 11:08
Forum: Pen Computers
Topic: MSP Firmware update disables fingerprint reader??
Replies: 3
Views: 1079

Re: MSP Firmware update disables fingerprint reader??

It does appear to have been the case. It was odd, however, that everything worked fine through numerous reboots until I applied the Wacom BIOS update.
by tomatogoatee
Fri 19. Oct 2018, 03:13
Forum: Pen Computers
Topic: MSP Firmware update disables fingerprint reader??
Replies: 3
Views: 1079

MSP Firmware update disables fingerprint reader??

I just updated my MSP from firmware 7 to 11. (I believe those are the correct numbers.) It gave me a warning to remove my fingerprint and pin prior to update, so I did just that. After the update, I had to use my bitlocker recovery key to get into the tablet and now, when I try to add my fingerprint...
by tomatogoatee
Fri 15. Jun 2018, 19:30
Forum: Pen Computers
Topic: Upgrading CC2 SSD?
Replies: 0
Views: 336

Upgrading CC2 SSD?

Since this tablet is out of warranty, I was wanting to upgrade the SSD and RAM. I've seen the Wacom staff here provide helpful information in the past regarding this, but I can't seem to find the posts I'm looking for. I really only need to know what speed RAM is supported (along with max supported ...
by tomatogoatee
Tue 3. Apr 2018, 11:17
Forum: Pen Computers
Topic: Pen only drags canvas in PS (MSP)
Replies: 10
Views: 2539

Re: Pen only drags canvas in PS (MSP)

I had this happening on my Wacom MSP 16. This solved it for me: https://forums.adobe.com/message/10019690#10019690 I hope it works for you... That's what I ended up doing in order to get it to work last night. This morning, Adobe told me the problem stems from the recent Windows update KB4089848. I...
by tomatogoatee
Mon 2. Apr 2018, 14:19
Forum: Pen Computers
Topic: Pen only drags canvas in PS (MSP)
Replies: 10
Views: 2539

Pen only drags canvas in PS (MSP)

I'm REASONABLY certain this is a problem with some random Windows update because there hasn't been either a Wacom or Adobe update since this weekend... When I booted up PS this morning, I can not use the pen when trying to draw on the canvas. When I do, the pen simply drags the canvas as though it w...
by tomatogoatee
Mon 19. Mar 2018, 02:08
Forum: Pen Computers
Topic: MSP 16 automatically booting?
Replies: 3
Views: 459

Re: MSP 16 automatically booting?

Just a followup, the problem is still persisting. 10:07pm EST, my MSP just turned itself on.

Addendum:
It turned itself back on AGAIN at 10:29pm EST. Roughly 20 minutes later...
(This is getting to be a concern...)

Addendum 2: And AGAIN! 10:34pm EST...
by tomatogoatee
Mon 19. Mar 2018, 00:46
Forum: Pen Computers
Topic: MSP 16 automatically booting?
Replies: 3
Views: 459

Re: MSP 16 automatically booting?

I don't know if this was the issue or not, but supposedly the "Fast Startup" option in Windows 10 is the culprit. It doesn't actually allow the computer to shut down completely. I turned that option off and haven't seen the tablet randomly boot yet. But it's only been 24 hours...
by tomatogoatee
Sun 18. Mar 2018, 00:48
Forum: Pen Computers
Topic: MSP 16 automatically booting?
Replies: 3
Views: 459

MSP 16 automatically booting?

Three times it's happened where I have my MSP sitting next to me on my desk and it just randomly booted up. The first time, I had just disconnected from using it as a slave on my desktop. I had pulled out the Wacom Link and A/C adapter and shut the tablet down. It was off. I collapsed the stand and ...

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