NEW tablet driver 6.3.23-4 for OSX released. For release notes use the link below the driver on the download page. Fixed: Problem mit modifiers on keyboard in combination with pentip, accidential double-clicks etc. Last update for an issue with ZBrush navigation.

New version for for Windows 6.3.23-1: Fixed various problems - zooming with expresskeys, 'driver not responding' error message and others.

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom Cintiq Pro 13” or 16”, please update the tablet pen firmware to version 1.2.3.0 to address this issue. The update is now available via the Wacom Desktop Center application on your computer. - There is now also such a firmware update for MobileStudio Pro for this issue.

Search found 409 matches

by wacom1
Fri 18. Aug 2017, 06:51
Forum: Pen Displays
Topic: Dead/Stuck Pixel on Cintiq Pro 16
Replies: 1
Views: 13

Re: Dead/Stuck Pixel on Cintiq Pro 16

If a pixel is always white or always black on any background color, we consider it as dead pixel and that is covered by warranty. If the pixel is actually a colored pixel and then you don't see a problem on a screen with the respective background color: a small number of pixels with incorrect color ...
by wacom1
Fri 18. Aug 2017, 06:40
Forum: Pen Displays
Topic: Cintiq 13HD - Funny white spots UNDER the glass
Replies: 1
Views: 10

Re: Cintiq 13HD - Funny white spots UNDER the glass

If you see such spots with the screen turned off, that seems to be dust. You can try to clean the surface in case that is outside, otherwise the unit needs to go for repair. You cannot clean dust behind the screen yourself (needs special tools and dustfree environment). Contact customer support in y...
by wacom1
Fri 18. Aug 2017, 06:32
Forum: Pen Tablets
Topic: [Drivers] Please Fix Input Lag
Replies: 3
Views: 26

Re: [Drivers] Please Fix Input Lag

With this driver you must have a rather old tablet model ? For delays at beginning of strokes minimize doubleclick distance and turn off 'use Windows Ink' on Windows machines. For delays while moving the pointer check for interference from surrounding: If there is much disturbance, the driver has to...
by wacom1
Fri 18. Aug 2017, 06:22
Forum: Pen Computers
Topic: MSP 16 i7 - Overheating/GPU issues
Replies: 18
Views: 4144

Re: MSP 16 i7 - Overheating/GPU issues

If possible try to attach a second screen and restart. Sometimes that works and allows to check the situation and backup data. - You can also try to start while pressing VolumeUp to get to BIOS screen or troubleshooting for further steps.
by wacom1
Thu 17. Aug 2017, 13:20
Forum: Pen Displays
Topic: Cintiq 24HD black screen after .5s
Replies: 4
Views: 125

Re: Cintiq 24HD black screen after .5s

Wacom service center for Europe is in Düsseldorf.
by wacom1
Wed 16. Aug 2017, 07:16
Forum: Pen Computers
Topic: :::How to connect Companion 2 to a monitor:::
Replies: 2
Views: 14

Re: :::How to connect Companion 2 to a monitor:::

The Cintiq Companion has a displayport connector for attaching a second monitor. The 2-in-1 cable is for using the Compainon as monitor/tablet with a desktop computer.
by wacom1
Wed 16. Aug 2017, 07:02
Forum: Pen Tablets
Topic: Problem connecting Bamboo Slate with Windows 10
Replies: 2
Views: 49

Re: Problem connecting Bamboo Slate with Windows 10

Bamboo Slate may not be the right device for you. It is not a regular graphics tablet for Windows. The USB connector is only for charging the battery. - The Inkspace App on these devices allows to transfer the notes created on the Slate to your mobile device over Bluetooth and then from there to the...
by wacom1
Tue 15. Aug 2017, 08:06
Forum: Pen Tablets
Topic: Strokes begin straight on Intuos Art
Replies: 1
Views: 24

Re: Strokes begin straight on Intuos Art

That appears to be the typical effect of the doubleclick distance setting. Minimize doubleclick distance and the problem should disappear. On Windows systems you may also turn off the 'use Windows Ink' option, that can also result in such delays.
by wacom1
Mon 14. Aug 2017, 09:42
Forum: Pen Tablets
Topic: Display Toggle
Replies: 1
Views: 37

Re: Display Toggle

When the driver detects several displays, it should offer the 'display toggle' panel options for configuration. Open tablet properties and select 'functions' to see the display toggle settings. You can configure that the button toggles between monitor 1 and monitor2 only.
by wacom1
Mon 14. Aug 2017, 09:38
Forum: Pen Tablets
Topic: Mouse Does Not Work With Intros Pro
Replies: 1
Views: 17

Re: Mouse Does Not Work With Intros Pro

The Intuos Pro S tablet works very will with OSX Sierra. Make sure to use the latest tablet driver. - The KC-100 mouse works only on the bigger versions of the older tablet models and is not supported for the Intuos Pro versions from 2017. (We have added a lot of new features like paper mode and Blu...

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