Wacom Drivers
March 2018: Updated drivers released version 6.3.29-6 for Win and Mac, supporting the new Cintiq Pro 24/32 products. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers


For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Search found 816 matches

by wacom1
Thu 19. Apr 2018, 19:11
Forum: Pen Displays
Topic: Cintiq 13HD 'no input signal' on Mac
Replies: 1
Views: 27

Re: Cintiq 13HD 'no input signal' on Mac

The Wacom driver handles only the pen input and is not involved in the display. You should see a picture without any Wacom driver. - 'No Signal' means that the unit is not seeing any video signal from the computer - This can be a problem of the cable, the adapter or the input connector and electroni...
by wacom1
Tue 17. Apr 2018, 13:55
Forum: Pen Computers
Topic: MSP 13 - Hardware defect?
Replies: 4
Views: 83

Re: MSP 13 - Hardware defect?

First go to Wacom Desktop Center -> Backup settings -> reset settings. Open tablet properties -> About -> diagnose and check pen pressure. This should be close to zero before touching the surface. Pressure should go up when touching the screen and it should work as left mouseclick when pressure is a...
by wacom1
Mon 16. Apr 2018, 07:11
Forum: Pen Displays
Topic: Why is the pen scrolling instead of drawing or selecting everything in Windows?
Replies: 6
Views: 5649

Re: Why is the pen scrolling instead of drawing or selecting everything in Windows?

Microsoft has changed the default pen behaviour with one of the recent Win10 updates. To get the previous behaviour back, we suggest to follow below steps to add a new entry in Windows10 registry: - First of all please click on the starting menu on the bottom left corner of your task bar. - Then ope...
by wacom1
Sun 15. Apr 2018, 06:16
Forum: Pen Tablets
Topic: Windows 10 update (W 10 home/1709) messed up Wacom Intuos Pro L
Replies: 6
Views: 2204

Re: Windows 10 update (W 10 home/1709) messed up Wacom Intuos Pro L

If you have trouble with the pen pan/scrolling/doing nothing instead of painting in Photoshop after the recent Windows update, change the registry key setting: - First of all please click on the starting menu on the bottom left corner of your task bar. - Then open the folder " Accessories"...
by wacom1
Sun 15. Apr 2018, 06:14
Forum: Pen Tablets
Topic: Windows 10 Fall Creators Update
Replies: 31
Views: 2597

Re: Windows 10 Fall Creators Update

The registry entry in the post tells Windows to use the older pen handling method before the update, that should help with pen/scroll instead of painting in Photoshop. You need to restart for this to be applied.
by wacom1
Sat 14. Apr 2018, 08:02
Forum: Pen Tablets
Topic: cursor jumping then nothing
Replies: 1
Views: 59

Re: cursor jumping then nothing

Unplug and replug the tablet, open WDC aand use backup settings -> reset settings. If that makes no difference, check your system for possibly interfering software (especially mouse/keyboard related).
by wacom1
Sat 14. Apr 2018, 07:51
Forum: Pen Tablets
Topic: Windows 10 Fall Creators Update
Replies: 31
Views: 2597

Re: Windows 10 Fall Creators Update

The new scrolling option has variable speed, which depends on how much the pentip is moved away from the position when scrolling is initiated. The further you move the faster it scrolls, and you can reduce the speed by moving the pen back towards the starting position. - This function does not repla...
by wacom1
Fri 13. Apr 2018, 11:10
Forum: Pen Tablets
Topic: Windows 10 Fall Creators Update
Replies: 31
Views: 2597

Re: Windows 10 Fall Creators Update

What do you expect when scolling ? Where should the pointer go ? When you scroll f.e. with mousewheel you want the document to move, not the screen pointer. The new scroll function allows you do scroll without moving the pointer to the scrollbar first and it allow to control variable scrolling speed...
by wacom1
Wed 11. Apr 2018, 19:49
Forum: Pen Computers
Topic: Pen only drags canvas in PS (MSP)
Replies: 9
Views: 505

Re: Pen only drags canvas in PS (MSP)

If the problem happens when installing an update for one of the involved programs or drivers, that change has probably done something wrong. But it could depend on a combination of settings.
by wacom1
Wed 11. Apr 2018, 19:43
Forum: Pen Displays
Topic: Cintiq 13 HD not working
Replies: 6
Views: 167

Re: Cintiq 13 HD not working

I would turn off 'use Windows Ink' in the driver, and if no change reset the driver.

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