Wacom Drivers
March 2018: Updated drivers released version 6.3.29-6 for Win and Mac, supporting the new Cintiq Pro 24/32 products. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers


For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Search found 846 matches

by wacom1
Sat 26. May 2018, 07:52
Forum: Pen Displays
Topic: Cintiq 13HD 'no input signal' on Mac
Replies: 4
Views: 286

Re: Cintiq 13HD 'no input signal' on Mac

It can be expensive if the LCD panel needs to be replaced - as its bonded with the digitizer and electronics, you can only exchange the complete unit. The service center will check, if that is necessary or if the problem is somewhere else (connector, cable, etc).
by wacom1
Sat 26. May 2018, 07:44
Forum: Pen Computers
Topic: MSP 13 card reader issue
Replies: 1
Views: 15

Re: MSP 13 card reader issue

You need to push the SD card til it clicks. Push it again to release it. If the slot is faulty, contact Wacom support for help.
by wacom1
Sat 26. May 2018, 07:38
Forum: Pen Computers
Topic: Pan/Scroll Cursor stuck. Mouse not moving until release.
Replies: 1
Views: 9

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

The function of 'pan/scroll' is moving the current document under the pen instead of moving the pointer. If you don't want that, configure the button for other scroll settings depending on the application.
by wacom1
Sat 26. May 2018, 07:34
Forum: Pen Tablets
Topic: is this delay normal?
Replies: 1
Views: 22

Re: is this delay normal?

Go to the Windows control panel for TabletPC/Pen and Touch settings and deactivate 'press and hold' to rightclick. You can also turn off 'use Windows Ink' in the tablet properties/mapping panel.
by wacom1
Wed 23. May 2018, 07:53
Forum: Pen Tablets
Topic: New nibs for Intuos Pro Pen 2 (2017)
Replies: 2
Views: 75

Re: New nibs for Intuos Pro Pen 2 (2017)

The shape of the new nibs is very different from the nibs for the older pens. In order to reduce parallax (on the display tablets) and performance of the Pro Pen 2 the nibs are shorter and thinner. There is currently no plan for other nibs. - It is possible to use the older pens (and nibs) on the In...
by wacom1
Wed 16. May 2018, 07:38
Forum: Pen Computers
Topic: Comapnion 2 disconnects from hybrid mode everyday around 10pm
Replies: 6
Views: 136

Re: Comapnion 2 disconnects from hybrid mode everyday around 10pm

If you have such an issue at roughly same time - and it is not power saving - I would check for possible internet connection issues: turn off cloud backup of the settings (and perhaps other software you have running).
by wacom1
Wed 16. May 2018, 07:01
Forum: Pen Displays
Topic: Keeping Cintiq 27 Remote Powered On
Replies: 2
Views: 88

Re: Keeping Cintiq 27 Remote Powered On

I am sorry, there is no such option to change the EKR power saving time.
by wacom1
Wed 16. May 2018, 06:59
Forum: Pen Tablets
Topic: wacom intuos pro (m size) stopped working on high sierra 10.13.4.
Replies: 2
Views: 66

Re: wacom intuos pro (m size) stopped working on high sierra 10.13.4.

The LED light indicates that the tablet is getting power and that happens before and independant of a tablet driver. If the light is not coming on anymore the tablet or cable have a problem. Unplug the tablet, uninstall the driver restart and attach the tablet. The operating system should detect and...
by wacom1
Sun 13. May 2018, 13:43
Forum: Pen Tablets
Topic: Issue with wireless kit constantly disconnecting
Replies: 3
Views: 88

Re: Issue with wireless kit constantly disconnecting

Disconnecting is more likely caused by some interference from surrounding. If possible attach the wireless USB dongle by extension cable to the computer, so you can move it around and further away from the computer (we see disconnections freuently on Macs with USB3 ports, which can interfere on same...
by wacom1
Fri 11. May 2018, 11:56
Forum: Pen Computers
Topic: Comapnion 2 disconnects from hybrid mode everyday around 10pm
Replies: 6
Views: 136

Re: Comapnion 2 disconnects from hybrid mode everyday around 10pm

When this happens and the fans start blowing, it sound like an overheating issue. This should resolve when cooling down, but it is better to avoid by making sure nothing blocks air ventilation. Apart from that I would check of course power options on the desktop machine (f.e. Win10 -> power options ...

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