New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Search found 600 matches

by wacom1
Tue 12. Dec 2017, 10:07
Forum: Pen Tablets
Topic: CTH-480 (INTUOS pen & touch) driver can't install
Replies: 1
Views: 9

Re: CTH-480 (INTUOS pen & touch) driver can't install

The 5.3.5 driver is for Bamboo tablets and not Intuos. The latest Windows driver for Intuos tablets is 6.3.25-5. - (If you need the 5.3.5 driver, you can rename the extension to .ZIP and unpack it first, then start the extracted setup.exe file. Works fine here.)
by wacom1
Tue 12. Dec 2017, 06:58
Forum: Pen Computers
Topic: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update
Replies: 4
Views: 269

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Contact Wacom customer care for fixing this problem.
by wacom1
Mon 11. Dec 2017, 07:07
Forum: Pen Tablets
Topic: Hold Right Click not working
Replies: 1
Views: 19

Re: Hold Right Click not working

When the tablet isn't working properly, unplug and replug the cable (if possible use USB2 port direct connection, not a hub), and use the option to 'restore settings': When evrything is setup and works correctly, go to Wacom Desktop Center -> backup settings and make a local backup of the settings. ...
by wacom1
Mon 11. Dec 2017, 06:59
Forum: Pen Tablets
Topic: Excel issues since Fall Creators update
Replies: 6
Views: 122

Re: Excel issues since Fall Creators update

For the problem with Excel turn off 'use Windows Ink' in the driver. - Wacom Desktop Center should detect the tablet after using 'backup settings' -> 'reset settings'.
by wacom1
Sat 9. Dec 2017, 09:39
Forum: Pen Tablets
Topic: Intuos Pen & Touch Medium Silver - Random spasms when drawing
Replies: 2
Views: 34

Re: Intuos Pen & Touch Medium Silver - Random spasms when drawing

If you tablet has touch, turn touch off and test without it, that could cause irregular movements. And attach the tablet to another USB port (direct connections prefered, not through a hub).
by wacom1
Sat 9. Dec 2017, 09:36
Forum: Pen Displays
Topic: Cintiq 12wx with fluctuating sensitivity.
Replies: 1
Views: 13

Re: Cintiq 12wx with fluctuating sensitivity.

This could be hardware or software and needs mor checking: especially connections to powersupply and USB, try another USB port. - When the problem happens, test pressure in the driver diagnostics and try to restart the driver (doubleclick on a settings backup file). For Win10 check USB power saving ...
by wacom1
Fri 8. Dec 2017, 15:32
Forum: Pen Computers
Topic: Wacom MSP 13" new Bios Update
Replies: 1
Views: 108

Re: Wacom MSP 13" new Bios Update

The firmware update has no effect on the driver, but fixes an Intel security issue on certain types of CPUs. Make sure to have a password for Windows login configured. If you are using fingerprint or PIN for login, this has to be configured again on Windows restart after the update procedure.
by wacom1
Fri 8. Dec 2017, 07:52
Forum: Pen Computers
Topic: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update
Replies: 4
Views: 269

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Please contact our technical support in this case. And do not reset the unit to factory defaults. We want to check logfiles and see, what went wrong before applying a fix.
by wacom1
Thu 7. Dec 2017, 10:49
Forum: Pen Tablets
Topic: Wacom Setup Wizard opens every time I turn on my tablet
Replies: 1
Views: 34

Re: Wacom Setup Wizard opens every time I turn on my tablet

You can turn off Autostart for WDC in the WDC file menu. And once you have gone through the Setup Wizard it will not open again - unless you overwrite the setting with older settings that don't have the recorrd that you have passed the Wizard. - If you did it once and work with the new settings, we ...
by wacom1
Thu 7. Dec 2017, 10:20
Forum: Pen Displays
Topic: Cintiq 27 touch various issues
Replies: 2
Views: 63

Re: Cintiq 27 touch various issues

For problems with display resolution and frequency check the cable connection and graphics driver - the tablet driver is not involved in the display (apart from installing an independent display settings utility for adjusting color temperature and brightness. But. The display works even when the tab...

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