New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Search found 563 matches

by wacom1
Thu 23. Nov 2017, 15:42
Forum: Pen Tablets
Topic: Answer about items
Replies: 2
Views: 6

Re: Answer about items

There are several versions of the OneByWacom tablets. CTL-471 is the small, CTL-671 the medium size. There is also a newer version CTL-472/672 in some regions. You links show all show the CTL-471/671. The price under the third link is reasonable. The price under the first link is much too high - unl...
by wacom1
Thu 23. Nov 2017, 07:58
Forum: Pen Displays
Topic: Bosto 13HD [Pen don't working anymore]
Replies: 2
Views: 11

Re: Bosto 13HD [Pen don't working anymore]

The driver should detect the pen as soon as the pen or eraser are in tablet proximity. If that doesn't happen, go to backup settings -> reset settings. Check the USB cable connection and try another USB port as well. If the problem remains, the fault is probably in the pen. Contact Wacom customer ca...
by wacom1
Thu 23. Nov 2017, 07:53
Forum: Pen Tablets
Topic: Undo button doesn't work
Replies: 2
Views: 16

Re: Undo button doesn't work

For most programs Ctrl+Z is used as Undo command. That might not be correct for all apps, and some programs do not support Undo. So if that is button not working, first check that Ctrl+Z from the keyboard has the desired effect. Check in the driver that the button is working, re-assign keystroke -> ...
by wacom1
Wed 22. Nov 2017, 13:25
Forum: Pen Computers
Topic: Cintiq Companion 2 issues and glitches
Replies: 3
Views: 45

Re: Cintiq Companion 2 issues and glitches

First make sure to frequently backup your data - in case the problem is in hardware and the unit needs to be repaired. - Second, contact Wacom Customer Care for your area - depending on local conditions we may be able to exchange your tablet (sending another unit to you first). - The problem(s) may ...
by wacom1
Tue 21. Nov 2017, 07:24
Forum: Smartpads
Topic: Bamboo Slate Small
Replies: 2
Views: 7

Re: Bamboo Slate Small

If it doesn't pair anymore (when using the Bamboo Paper or Inkspace App), something is wrong in hardware. Contact Wacom support in your region to get this resolved.
by wacom1
Tue 21. Nov 2017, 07:20
Forum: Stylus
Topic: Stylus Compatibility
Replies: 1
Views: 16

Re: Stylus Compatibility

No, that is not possible. The stylus for the CTH-480 will not work on the 490 and 690 tablets. You need LP-190 for the newer models.
by wacom1
Mon 20. Nov 2017, 15:42
Forum: Pen Tablets
Topic: Which drivers to use on intous draw
Replies: 1
Views: 19

Re: Which drivers to use on intous draw

Latest drivers for the Intuos draw on Windows is 6.3.25-5. - To uninstall the driver it is best to first unplug the tablet, and restart Windows when uninstall is finished. Check for remaining Wacom entries in device manager - and remove them before attached the tablet again.
by wacom1
Mon 20. Nov 2017, 15:38
Forum: Pen Computers
Topic: Mobile Studio 16 Turning off randomly
Replies: 2
Views: 83

Re: Mobile Studio 16 Turning off randomly

Do you have an external monitor attached ? And your tablet has an NVidia card ? Then I suggest to look for the latest graphics driver. I would also check Windows power options: perhaps a button is configured to power down the unit - that button might be triggered accidentially. You should get a repl...
by wacom1
Mon 20. Nov 2017, 12:27
Forum: Pen Tablets
Topic: Submenu radial
Replies: 1
Views: 18

Re: Submenu radial

In the driver select 'functions' and configure the 'radialmenu'. You can add and configure several radial menus, like 'Radial2, Radial3' etc and then configure the first (top) radialmenu to call 'Radial2' or 'Radial3'.
by wacom1
Mon 20. Nov 2017, 10:37
Forum: Apps and Services
Topic: Intuos Pro Paper Edition disconnects using Inkspace
Replies: 1
Views: 12

Re: Intuos Pro Paper Edition disconnects using Inkspace

Check the control panel for power options -> change settings for the plan -> advanced settings -> wireless adapter settings and USB settings. Turn off the power saving. If the problem happens that Bluetooth disconnects when using Wifi at same time, try to switch to other Wifi band (5GHz). BT uses th...

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