NEW tablet driver 6.3.23-4 for OSX released. For release notes use the link below the driver on the download page. Fixed: Problem mit modifiers on keyboard in combination with pentip, accidential double-clicks etc. Last update for an issue with ZBrush navigation.

New version for for Windows 6.3.23-1: Fixed various problems - zooming with expresskeys, 'driver not responding' error message and others.

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom Cintiq Pro 13” or 16”, please update the tablet pen firmware to version 1.2.3.0 to address this issue. The update is now available via the Wacom Desktop Center application on your computer. - There is now also such a firmware update for MobileStudio Pro for this issue.

Search found 412 matches

by wacom1
Mon 21. Aug 2017, 13:15
Forum: Pen Tablets
Topic: Intous Pro 2017 (PTH-660) Bluetooth lag
Replies: 3
Views: 127

Re: Intous Pro 2017 (PTH-660) Bluetooth lag

In case you are using a Mac, you can check signal strength with these steps: a) Pair the Wacom Intuos Pro tablet to the computer. b) Hold the Option key while clicking the Bluetooth menu to get additional information and settings for Bluetooth devices. c) With the optional Bluetooth menu activated, ...
by wacom1
Mon 21. Aug 2017, 08:04
Forum: Smartpads
Topic: Connection could not be established
Replies: 2
Views: 11

Re: Connection could not be established

If the unit is charging and the green LED coming on, but never starts searching for Bluetooth, something on hardware site is not ok. You can try the reset hole besides the power connector, but then loose all data. If no success contact Wacom technical support in your region.
by wacom1
Sun 20. Aug 2017, 15:54
Forum: Stylus
Topic: Bamboo Smart compatibility
Replies: 1
Views: 10

Re: Bamboo Smart compatibility

The Bamboo Smart for Galaxy Note should work fine replacing Samsungs S Pen - there could be a small offset, though, since thickness of the tablets varies. If it does not work well, you can normally return the pen and get the money back (depending on dealer).
by wacom1
Fri 18. Aug 2017, 06:51
Forum: Pen Displays
Topic: Dead/Stuck Pixel on Cintiq Pro 16
Replies: 1
Views: 23

Re: Dead/Stuck Pixel on Cintiq Pro 16

If a pixel is always white or always black on any background color, we consider it as dead pixel and that is covered by warranty. If the pixel is actually a colored pixel and then you don't see a problem on a screen with the respective background color: a small number of pixels with incorrect color ...
by wacom1
Fri 18. Aug 2017, 06:40
Forum: Pen Displays
Topic: Cintiq 13HD - Funny white spots UNDER the glass
Replies: 1
Views: 18

Re: Cintiq 13HD - Funny white spots UNDER the glass

If you see such spots with the screen turned off, that seems to be dust. You can try to clean the surface in case that is outside, otherwise the unit needs to go for repair. You cannot clean dust behind the screen yourself (needs special tools and dustfree environment). Contact customer support in y...
by wacom1
Fri 18. Aug 2017, 06:32
Forum: Pen Tablets
Topic: [Drivers] Please Fix Input Lag
Replies: 4
Views: 90

Re: [Drivers] Please Fix Input Lag

With this driver you must have a rather old tablet model ? For delays at beginning of strokes minimize doubleclick distance and turn off 'use Windows Ink' on Windows machines. For delays while moving the pointer check for interference from surrounding: If there is much disturbance, the driver has to...
by wacom1
Fri 18. Aug 2017, 06:22
Forum: Pen Computers
Topic: MSP 16 i7 - Overheating/GPU issues
Replies: 18
Views: 4197

Re: MSP 16 i7 - Overheating/GPU issues

If possible try to attach a second screen and restart. Sometimes that works and allows to check the situation and backup data. - You can also try to start while pressing VolumeUp to get to BIOS screen or troubleshooting for further steps.
by wacom1
Thu 17. Aug 2017, 13:20
Forum: Pen Displays
Topic: Cintiq 24HD black screen after .5s
Replies: 4
Views: 133

Re: Cintiq 24HD black screen after .5s

Wacom service center for Europe is in Düsseldorf.
by wacom1
Wed 16. Aug 2017, 07:16
Forum: Pen Computers
Topic: :::How to connect Companion 2 to a monitor:::
Replies: 2
Views: 17

Re: :::How to connect Companion 2 to a monitor:::

The Cintiq Companion has a displayport connector for attaching a second monitor. The 2-in-1 cable is for using the Compainon as monitor/tablet with a desktop computer.
by wacom1
Wed 16. Aug 2017, 07:02
Forum: Pen Tablets
Topic: Problem connecting Bamboo Slate with Windows 10
Replies: 2
Views: 59

Re: Problem connecting Bamboo Slate with Windows 10

Bamboo Slate may not be the right device for you. It is not a regular graphics tablet for Windows. The USB connector is only for charging the battery. - The Inkspace App on these devices allows to transfer the notes created on the Slate to your mobile device over Bluetooth and then from there to the...

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