New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Search found 552 matches

by wacom1
Mon 20. Nov 2017, 07:29
Forum: Pen Tablets
Topic: Right click doesn't work
Replies: 1
Views: 2

Re: Right click doesn't work

You are using WIndows10 with the Fall Creators Update ? That has changed some functions for software using Windows Ink and it can help to turn 'use Windows Ink' off. If you unplug and replug the tablet, Windows (or the driver) may see it as another tablet and you have to repeat changes to the settin...
by wacom1
Sun 19. Nov 2017, 15:49
Forum: Pen Displays
Topic: Cintiq pro "No signal"
Replies: 1
Views: 4

Re: Cintiq pro "No signal"

The Cintiq Pro only works with a displayport signal. It should be connected to either a USB-C port that supports 'Alternate Mode Displayport'. If the computer sends HDMI, you would need an active signal converter for HDMI to displayport. - Most Displayport-HDMI adapters work in the other direction o...
by wacom1
Sun 19. Nov 2017, 15:44
Forum: Pen Displays
Topic: 27QHD: touch-zoom in Photoshop cc/2018
Replies: 9
Views: 172

Re: 27QHD: touch-zoom in Photoshop cc/2018

The previous 6.3.24 driver works with HighSierra and I would try that. Only the combination of HighSierra plus CC 2018 plus the 6.3.25 driver has the inch to zoom problem.
by wacom1
Sat 18. Nov 2017, 06:15
Forum: Pen Displays
Topic: Input lag after windows 10 - 1709 update
Replies: 4
Views: 26

Re: Input lag after windows 10 - 1709 update

Go to tablet properties -> pen settings. Minimize doubleclick distance and turn off 'use Windows Ink' in the mapping/calibration panel.
by wacom1
Fri 17. Nov 2017, 10:07
Forum: Pen Displays
Topic: Input lag with 6.3.25-5 driver
Replies: 2
Views: 39

Re: Input lag with 6.3.25-5 driver

Did you minimize the 'doubleclick distance' setting in the driver ? And have you tried to 'restore settings' instead of only 'reset settings' ?
by wacom1
Fri 17. Nov 2017, 10:02
Forum: Pen Tablets
Topic: Excel issues since Fall Creators update
Replies: 3
Views: 26

Re: Excel issues since Fall Creators update

Open tablet properties (or Wacom Desktop Center -> pen settings), select the pen and the 'mapping' (or calibration) tab. There is an option at the botton to 'use Windows Ink'.
by wacom1
Fri 17. Nov 2017, 10:00
Forum: Pen Tablets
Topic: Intuos 4 pen faulty - Possible fix or replace?
Replies: 2
Views: 26

Re: Intuos 4 pen faulty - Possible fix or replace?

I would first test pen pressure in the driver diagnostics (tablet properties -> About/Info -> diagnose). Test pentip and eraser. Check if the pen tilt direction has an influence. (There could be a loose contact depending on tilt). If you can verify that the problem is in pentip, the pen should be re...
by wacom1
Fri 17. Nov 2017, 09:53
Forum: Pen Computers
Topic: Black Screen when boot up from Sleep Mode - Cintiq Companion 2
Replies: 5
Views: 1486

Re: Black Screen when boot up from Sleep Mode - Cintiq Companion 2

I have no clear idea what is causing this. But if you need to wait for the battery to discharge, it probably means that you need to 'cold boot' the unit. I would try to go to Windows power management settings, configure 'what happens when you press the power button' so that it powers down the machin...
by wacom1
Fri 17. Nov 2017, 08:25
Forum: Pen Tablets
Topic: Windows 10 Fall Creators Update
Replies: 3
Views: 213

Re: Windows 10 Fall Creators Update

Please turn off 'use Windows Ink' in the driver and report the problem to Microsoft. MS has changed Windows Ink functions with the FCU and that is not releated to the Wacom driver (you can see the same on MS Surface tablets without Wacom driver).

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