New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Search found 548 matches

by wacom1
Sat 18. Nov 2017, 06:15
Forum: Pen Displays
Topic: Input lag after windows 10 - 1709 update
Replies: 1
Views: 9

Re: Input lag after windows 10 - 1709 update

Go to tablet properties -> pen settings. Minimize doubleclick distance and turn off 'use Windows Ink' in the mapping/calibration panel.
by wacom1
Fri 17. Nov 2017, 10:07
Forum: Pen Displays
Topic: Input lag with 6.3.25-5 driver
Replies: 2
Views: 27

Re: Input lag with 6.3.25-5 driver

Did you minimize the 'doubleclick distance' setting in the driver ? And have you tried to 'restore settings' instead of only 'reset settings' ?
by wacom1
Fri 17. Nov 2017, 10:02
Forum: Pen Tablets
Topic: Excel issues since Fall Creators update
Replies: 3
Views: 19

Re: Excel issues since Fall Creators update

Open tablet properties (or Wacom Desktop Center -> pen settings), select the pen and the 'mapping' (or calibration) tab. There is an option at the botton to 'use Windows Ink'.
by wacom1
Fri 17. Nov 2017, 10:00
Forum: Pen Tablets
Topic: Intuos 4 pen faulty - Possible fix or replace?
Replies: 2
Views: 18

Re: Intuos 4 pen faulty - Possible fix or replace?

I would first test pen pressure in the driver diagnostics (tablet properties -> About/Info -> diagnose). Test pentip and eraser. Check if the pen tilt direction has an influence. (There could be a loose contact depending on tilt). If you can verify that the problem is in pentip, the pen should be re...
by wacom1
Fri 17. Nov 2017, 09:53
Forum: Pen Computers
Topic: Black Screen when boot up from Sleep Mode - Cintiq Companion 2
Replies: 5
Views: 1429

Re: Black Screen when boot up from Sleep Mode - Cintiq Companion 2

I have no clear idea what is causing this. But if you need to wait for the battery to discharge, it probably means that you need to 'cold boot' the unit. I would try to go to Windows power management settings, configure 'what happens when you press the power button' so that it powers down the machin...
by wacom1
Fri 17. Nov 2017, 08:25
Forum: Pen Tablets
Topic: Windows 10 Fall Creators Update
Replies: 2
Views: 189

Re: Windows 10 Fall Creators Update

Please turn off 'use Windows Ink' in the driver and report the problem to Microsoft. MS has changed Windows Ink functions with the FCU and that is not releated to the Wacom driver (you can see the same on MS Surface tablets without Wacom driver).
by wacom1
Fri 17. Nov 2017, 08:21
Forum: Pen Tablets
Topic: FT-0405-U
Replies: 1
Views: 3

Re: FT-0405-U

The FT-0405U is a Windows only tablet known under the name Volito or Colorelli. That was sold til 2011 and the last driver is the 5.2.5-5a from here: http://cdn.wacom.com/u/productsupport/drivers/win/consumer/PenTablet_5.2.5-5a.exe I guess that works with Win10, but that was not tested and is not su...
by wacom1
Fri 17. Nov 2017, 07:36
Forum: Pen Tablets
Topic: Excel issues since Fall Creators update
Replies: 3
Views: 19

Re: Excel issues since Fall Creators update

We can only advice to turn off 'use Windows Ink' in the driver. - Please understand that Microsoft has changed some pen & touch handling with the FCU. These changes are not related to the Wacom driver and can be seen on MS own Surface products without Wacom driver involved. If you need to use 'W...
by wacom1
Thu 16. Nov 2017, 08:18
Forum: Pen Tablets
Topic: Memory Leak in Wacom_TouchUser.exe
Replies: 2
Views: 18

Re: Memory Leak in Wacom_TouchUser.exe

We cannot reproduce a memory leak problem with the tablet driver so far. - If that happens after attaching a Cintiq Pro 16 once, the driver should forget any related information when you 'reset settings' once from the Wacom Desktop Center under 'backup settings'. - I would also test if it helps or m...
by wacom1
Wed 15. Nov 2017, 09:22
Forum: Pen Tablets
Topic: Mirror to Mouse
Replies: 2
Views: 25

Re: Mirror to Mouse

The standard setting for the tablet is working in 'tablet mode' or absolute positioning: when you put the pen in the middle of the tablet, the screen pointer jumps to the middle of the screen. - If you want that the pointer remains at the current place and move only when moving the pen: open the tab...

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