New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Search found 441 matches

by wacom1
Tue 19. Sep 2017, 08:25
Forum: Pen Displays
Topic: Cintiq 22HD Touch and iMac (Late 2015)
Replies: 1
Views: 11

Re: Cintiq 22HD Touch and iMac (Late 2015)

The Cintiq 22 HD Touch has DVI-I connection, so you need an adapter for Thuderbold/MiniDisplayport to DVI-I. The adapter from Apple https://www.apple.com/shop/product/MB570LL/B/mini-displayport-to-dvi-adapter is for DVI-D wihout the pins for analog signal. But you could use that with an additional D...
by wacom1
Tue 19. Sep 2017, 08:14
Forum: Pen Displays
Topic: 2016 iMac & 13HD Setup....help.....please
Replies: 1
Views: 10

Re: 2016 iMac & 13HD Setup....help.....please

Photoshop opens on the other display ? Usually PS opens on the primary display. You could change that in monitor preferences. But the other option is to open a second view on the same document in another Window on the second monitor. Check Youtube videos on 'dual view Photoshop'.
by wacom1
Tue 19. Sep 2017, 08:04
Forum: Apps and Services
Topic: Intuos Pro Paper Edition disconnects using Inkspace
Replies: 1
Views: 10

Re: Intuos Pro Paper Edition disconnects using Inkspace

First use Wacom Desktop Center -> Backup Settings -> Reset settings, then check again the situation. - You have the tablet connected by USB ? The problem is the connection between the tablet and the Inkspace App, or your connection to the Inkspace cloud ? When you can open the Inkspace App, go to Se...
by wacom1
Mon 18. Sep 2017, 14:37
Forum: Pen Computers
Topic: 100% full?
Replies: 2
Views: 678

Re: 100% full?

The problem should be resolved now with the 6.3.24-2 driver release.
by wacom1
Mon 18. Sep 2017, 07:23
Forum: Pen Displays
Topic: Cintiq 21 UX, no "Grip pen" in the "tool" section, grip pen not working
Replies: 1
Views: 12

Re: Cintiq 21 UX, no "Grip pen" in the "tool" section, grip pen not working

Unplug and replug the tablet USB cable, then reset the driver (under Wacom Desktop Center -> Backup Settings). The tablet should be detected again. Put the pentip or eraser on the tablet and the driver should automatically detect the Grip pen.
by wacom1
Mon 18. Sep 2017, 07:17
Forum: Pen Computers
Topic: mobilestudio 13: no device connected
Replies: 7
Views: 794

Re: mobilestudio 13: no device connected

In Wacom Desktop Center go to Backup Settings -> Reset settings. If no result, backup you important data and reset the unit to factory defaults. That is a known-working software situation and if it still fails, we have to conclude a fault in hardware. Contact Wacom Customre Care for further handling...
by wacom1
Fri 1. Sep 2017, 12:21
Forum: Pen Tablets
Topic: Intuos Pro M 2017 Touch not working
Replies: 3
Views: 330

Re: Intuos Pro M 2017 Touch not working

If touch isn't working after firmware update, first restart your machine and test again. Check touch in the driver diagnostics. - If it still fails, it could be that something went wrong during firmware update and you should contact Wacom support for help.
by wacom1
Fri 1. Sep 2017, 07:18
Forum: Pen Computers
Topic: Update download Error - Cintiq Hybrid Companion
Replies: 1
Views: 482

Re: Update download Error - Cintiq Hybrid Companion

Looks like there is problem with the server or the update file. That can take a while to fix. - The Companion Hybrid should still work ok for the moment without that update.
by wacom1
Fri 1. Sep 2017, 07:08
Forum: Pen Tablets
Topic: Intous Art CTH-690AK-S Inking Pens
Replies: 2
Views: 96

Re: Intous Art CTH-690AK-S Inking Pens

We do not have Inking Pens for the CTH-690A model. There were Inking pens for some older tablet models (Intuos4/5), and the New Intuos Pro 2017 paper edition comes with a FineGel Tip pen and a BallPoint Inking pen is an optional accessory. If possible return the tablet and get Intuos Pro paper editi...
by wacom1
Fri 1. Sep 2017, 06:56
Forum: Pen Displays
Topic: Cintiq Pro 13 - Wacom Desktop Centre Not Detecting
Replies: 12
Views: 2244

Re: Cintiq Pro 13 - Wacom Desktop Centre Not Detecting

Device manager look ok. - Problem could be a faulty USB cable (Wacom Link to your computer), if possible try another cable. If no success, contact Wacom Customer Care in your region to get the Cintiq fixed or replaced.

Go to advanced search