New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Search found 557 matches

by wacom1
Mon 20. Nov 2017, 15:42
Forum: Pen Tablets
Topic: Which drivers to use on intous draw
Replies: 1
Views: 3

Re: Which drivers to use on intous draw

Latest drivers for the Intuos draw on Windows is 6.3.25-5. - To uninstall the driver it is best to first unplug the tablet, and restart Windows when uninstall is finished. Check for remaining Wacom entries in device manager - and remove them before attached the tablet again.
by wacom1
Mon 20. Nov 2017, 15:38
Forum: Pen Computers
Topic: Mobile Studio 16 Turning off randomly
Replies: 1
Views: 8

Re: Mobile Studio 16 Turning off randomly

Do you have an external monitor attached ? And your tablet has an NVidia card ? Then I suggest to look for the latest graphics driver. I would also check Windows power options: perhaps a button is configured to power down the unit - that button might be triggered accidentially. You should get a repl...
by wacom1
Mon 20. Nov 2017, 12:27
Forum: Pen Tablets
Topic: Submenu radial
Replies: 1
Views: 5

Re: Submenu radial

In the driver select 'functions' and configure the 'radialmenu'. You can add and configure several radial menus, like 'Radial2, Radial3' etc and then configure the first (top) radialmenu to call 'Radial2' or 'Radial3'.
by wacom1
Mon 20. Nov 2017, 10:37
Forum: Apps and Services
Topic: Intuos Pro Paper Edition disconnects using Inkspace
Replies: 1
Views: 2

Re: Intuos Pro Paper Edition disconnects using Inkspace

Check the control panel for power options -> change settings for the plan -> advanced settings -> wireless adapter settings and USB settings. Turn off the power saving. If the problem happens that Bluetooth disconnects when using Wifi at same time, try to switch to other Wifi band (5GHz). BT uses th...
by wacom1
Mon 20. Nov 2017, 09:52
Forum: Pen Displays
Topic: 27QHD: touch-zoom in Photoshop cc/2018
Replies: 10
Views: 183

Re: 27QHD: touch-zoom in Photoshop cc/2018

I am very sorry, I had some wrong information, checked back with the info from the team and in the FAQ: https://supportwiki.onewacom.com/index.php?title=News#26.October.2017_Driver_6.3.25_Bug:_Pinch_to_Zoom_not_working_well There is currently no solution for the situation under HighSierra. We have t...
by wacom1
Mon 20. Nov 2017, 07:29
Forum: Pen Tablets
Topic: Right click doesn't work
Replies: 2
Views: 15

Re: Right click doesn't work

You are using WIndows10 with the Fall Creators Update ? That has changed some functions for software using Windows Ink and it can help to turn 'use Windows Ink' off. If you unplug and replug the tablet, Windows (or the driver) may see it as another tablet and you have to repeat changes to the settin...
by wacom1
Sun 19. Nov 2017, 15:49
Forum: Pen Displays
Topic: Cintiq pro "No signal"
Replies: 1
Views: 9

Re: Cintiq pro "No signal"

The Cintiq Pro only works with a displayport signal. It should be connected to either a USB-C port that supports 'Alternate Mode Displayport'. If the computer sends HDMI, you would need an active signal converter for HDMI to displayport. - Most Displayport-HDMI adapters work in the other direction o...
by wacom1
Sun 19. Nov 2017, 15:44
Forum: Pen Displays
Topic: 27QHD: touch-zoom in Photoshop cc/2018
Replies: 10
Views: 183

Re: 27QHD: touch-zoom in Photoshop cc/2018

The previous 6.3.24 driver works with HighSierra and I would try that. Only the combination of HighSierra plus CC 2018 plus the 6.3.25 driver has the inch to zoom problem.
by wacom1
Sat 18. Nov 2017, 06:15
Forum: Pen Displays
Topic: Input lag after windows 10 - 1709 update
Replies: 5
Views: 47

Re: Input lag after windows 10 - 1709 update

Go to tablet properties -> pen settings. Minimize doubleclick distance and turn off 'use Windows Ink' in the mapping/calibration panel.

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