Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Search found 446 matches

by wacom1
Mon 25. Sep 2017, 09:05
Forum: Pen Tablets
Topic: Query regarding Wacom ONE and pens
Replies: 1
Views: 5

Re: Query regarding Wacom ONE and pens

The original pen for the OneByWacom is the LP-170. You could also use other LP pens like LP-160, LP-170E or LP-180, except for the LP-190 that is not compatible.
by wacom1
Fri 22. Sep 2017, 14:04
Forum: Pen Tablets
Topic: Cursor slides to the right on its own
Replies: 3
Views: 22

Re: Cursor slides to the right on its own

It is all fine with the tablet in pen mode ? Can you try the older 6.3.15 driver ? For some situations that can work better for Sierra. Apart from that would be good to see a video with the issue - that makes it easier for the software QA team to reproduce (and fix) the problem.
by wacom1
Fri 22. Sep 2017, 13:20
Forum: Pen Tablets
Topic: Intuos Pro Top Button and other issues
Replies: 1
Views: 21

Re: Intuos Pro Top Button and other issues

Open Wacom Desktop Center and click on 'Expresskey settings'. That should open tablet properties panel with 'functions' selected. Make sure that in the application list 'All' or 'All others' is selected. Activate 'show Expresskey view'. Then check the button setting. If set to deactive, it shouldn't...
by wacom1
Thu 21. Sep 2017, 06:29
Forum: Pen Tablets
Topic: can't acces to wacom tablet properties :'/
Replies: 1
Views: 24

Re: can't acces to wacom tablet properties :'/

Sorry, I cannot read the error message text on this picture. - Make sure to use the 5.3.5 driver version for this tablet model, uninstall other drivers and restart.
by wacom1
Thu 21. Sep 2017, 06:20
Forum: Pen Tablets
Topic: Will a CTH-470 tablet work with a LP-160 pen?
Replies: 1
Views: 17

Re: Will a CTH-470 tablet work with a LP-160 pen?

Yes. LP-160, LP-170 and LP-180 work on this tablet model (not the LP-190).
by wacom1
Tue 19. Sep 2017, 08:25
Forum: Pen Displays
Topic: Cintiq 22HD Touch and iMac (Late 2015)
Replies: 1
Views: 28

Re: Cintiq 22HD Touch and iMac (Late 2015)

The Cintiq 22 HD Touch has DVI-I connection, so you need an adapter for Thuderbold/MiniDisplayport to DVI-I. The adapter from Apple https://www.apple.com/shop/product/MB570LL/B/mini-displayport-to-dvi-adapter is for DVI-D wihout the pins for analog signal. But you could use that with an additional D...
by wacom1
Tue 19. Sep 2017, 08:14
Forum: Pen Displays
Topic: 2016 iMac & 13HD Setup....help.....please
Replies: 1
Views: 21

Re: 2016 iMac & 13HD Setup....help.....please

Photoshop opens on the other display ? Usually PS opens on the primary display. You could change that in monitor preferences. But the other option is to open a second view on the same document in another Window on the second monitor. Check Youtube videos on 'dual view Photoshop'.
by wacom1
Tue 19. Sep 2017, 08:04
Forum: Apps and Services
Topic: Intuos Pro Paper Edition disconnects using Inkspace
Replies: 1
Views: 19

Re: Intuos Pro Paper Edition disconnects using Inkspace

First use Wacom Desktop Center -> Backup Settings -> Reset settings, then check again the situation. - You have the tablet connected by USB ? The problem is the connection between the tablet and the Inkspace App, or your connection to the Inkspace cloud ? When you can open the Inkspace App, go to Se...
by wacom1
Mon 18. Sep 2017, 14:37
Forum: Pen Computers
Topic: 100% full?
Replies: 2
Views: 802

Re: 100% full?

The problem should be resolved now with the 6.3.24-2 driver release.
by wacom1
Mon 18. Sep 2017, 07:23
Forum: Pen Displays
Topic: Cintiq 21 UX, no "Grip pen" in the "tool" section, grip pen not working
Replies: 1
Views: 26

Re: Cintiq 21 UX, no "Grip pen" in the "tool" section, grip pen not working

Unplug and replug the tablet USB cable, then reset the driver (under Wacom Desktop Center -> Backup Settings). The tablet should be detected again. Put the pentip or eraser on the tablet and the driver should automatically detect the Grip pen.

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