Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-5) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

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by wacom3
Mon 27. Aug 2018, 11:11
Forum: Pen Computers
Topic: Pan/Scroll Cursor stuck. Mouse not moving until release.
Replies: 17
Views: 2637

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

For some users, the function has a lot of benefits that others might not see, especially users who already owned a tablet. Please simply change the settings.
by wacom3
Mon 27. Aug 2018, 10:53
Forum: Pen Computers
Topic: Red after image on Mobilestudio pro 16
Replies: 5
Views: 286

Re: Red after image on Mobilestudio pro 16

In this case please contact us on http://www.wacom.com/support/contact-support for further investigation.Thanks!
by wacom3
Mon 27. Aug 2018, 10:42
Forum: Pen Tablets
Topic: Wacom CTH-470 issues, help?
Replies: 9
Views: 5450

Re: Wacom CTH-470 issues, help?

HI, here we can only advice to turn Windows Ink off and request Microsoft to change the Windows Ink functions back or allow switching between the previous Windows Ink functionality and the new behavior.
by wacom3
Wed 22. Aug 2018, 13:13
Forum: Apps and Services
Topic: Inkspace app cannot hold any database of notes
Replies: 3
Views: 528

Re: Inkspace app cannot hold any database of notes

Hi, Thanks for reporting this to us. Could you please check the settings of your phone which might say that specific data are to be deleted when the phone is restarted. I tried to reproduce with another phone and I could not see the issue. Maybe you could also try with another phone. Thanks! Best re...
by wacom3
Thu 12. Apr 2018, 12:25
Forum: Pen Displays
Topic: Why is the pen scrolling instead of drawing or selecting everything in Windows?
Replies: 7
Views: 17106

Why is the pen scrolling instead of drawing or selecting everything in Windows?

Status as of May 2018: Microsoft has released a bugfix with Windows that solves the below issue: https://support.microsoft.com/en-us/help/4093105/windows-10-update-kb4093105 In case you see the pen behaving weird on Windows 10, ensure that you updated your system to the latest Windows 10 patch level...

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