Wacom Forum - Wacom Europe GmbH

Please see the video
https://www.youtube.com/watch?v=BZD-7sNtzCM
Here is a pretty good visible explanation on the possibilities with the On-Screen Controls.

Do not spill liquids onto your device or pen. The devices may fail if exposed to liquids.
Clean your device using an anti-static cloth or slightly damp cloth and light pressure.
For the pen try with a small brush.

Please see the video on how to set up the ExpressKeys with Keystrokes
https://www.youtube.com/watch?v=A2ODNtuRj2c

The One by Wacom is an entry-level tablet. Compared to the Intuos Pro 4 you have used before, you will notice a difference as it is not a Pro device.

For some users, the function has a lot of benefits that others might not see, especially users who already owned a tablet. Please simply change the settings.

In this case please contact us on http://www.wacom.com/support/contact-support for further investigation.Thanks!

HI, here we can only advice to turn Windows Ink off and request Microsoft to change the Windows Ink functions back or allow switching between the previous Windows Ink functionality and the new behavior.

Hi, Thanks for reporting this to us. Could you please check the settings of your phone which might say that specific data are to be deleted when the phone is restarted. I tried to reproduce with another phone and I could not see the issue. Maybe you could also try with another phone. Thanks! Best re...

Status as of May 2018: Microsoft has released a bugfix with Windows that solves the below issue: https://support.microsoft.com/en-us/help/4093105/windows-10-update-kb4093105 In case you see the pen behaving weird on Windows 10, ensure that you updated your system to the latest Windows 10 patch level...