Wacom Forum - Wacom Europe GmbH

This is actually no known issue for us. We have seen this in the very past when Windows Ink has been introduced (I think this was Windows 7). This was one of the reasons to allow deactivation of Windows Ink the driver. When this happens - do you see anything in the task manager? High CPU or RAM load...

First we need to know your operating system...
Did you check https://www.wacom.com/en-gb/support for possible issues?

Cintiq Pro 24 (and 32 btw) has a hardened glass screen. So you need a really hard device to scratch it. Means: Typically a screen protector should not be needed. Make sure to not wear jewelry while drawing. And clean your Cintiq screen regularly with a soft cloth and some drops of normal glass-clean...

Can you see the behavior with other software that is pressure sensitive? Did you test your tablet with the driver diagnostics? See https://www.wacom.com/en-gb/support?guideId=001-668 for a full description. In case it is an issue with the pen or tablet, please use the contact means on the article to...

We’ve had many questions about data collection in our driver. To learn more about the intent and use of the optional Wacom Experience Program and how to opt in or out. Go here https://eu.shop.wacom.eu/wacom-infochannel/wacom-experience-program/ Or read the FAQ article in our self help: https://www.w...

So it means that you went through https://www.wacom.com/en-gb/support?guideId=015-916, correct? Does the eraser side of your pen work? Then please use https://www.wacom.com/en-gb/support?guideId=001-668 to reach the diagnostic dialog of the driver - and check if the pen is recognized and works as ex...

Thanks a lot for the detailed post!
I have forwarded it to our product teams. As usual with enhancement requests: I cannot tell if we can make this requested change.

Can you please try a clean install with the latest driver version:
- Unplug the tablet from the computer.
- Uninstall the driver
- Reboot your system
- Plug in the tablet and install the latest driver from http://www.wacom.com/support/product-support/drivers

I recommend to contact the support team of your region: support.wacom.com

Have you tried to remove all settings for all users with the Wacom Preference File Utility?