Wacom Forum - Wacom Europe GmbH

Did you reset Windows already? This step is unfortunately needed to rule out any Software-Related issues:
1) Back up the data on your MSP
2) https://www.wacom.com/en-gb/support?guideId=013-194

Please have a look at the specs: https://www.wacom.com/en-gb/products/pen-displays/wacom-cintiq-pro-24#Specifications Does this help already? And please ensure that the connection is supporting the resolution and color range - probably DisplayPort is the best choice (depending on your other hardware).

Please contact us directly: http://www.wacom.com/support/contact-support as we might have a hardware defect.

Thanks for confirming that it works now.

This is a topic where you should contact the support team of your region: http://www.wacom.com/support/contact-support
Our support team will be able to help get better pictures of the situation and help you with eventual warranty handling. Please refer to this thread in the forum as well. Thanks

I really recommend to get in contact with the support team for your region: http://www.wacom.com/support/contact-support - they can help in more detail.

Did you check the diagnose to rule out an issue with the hardware?
https://www.wacom.com/en-de/support/?gu ... Id=001-668

Then please check if this happens in other software...

What does the driver diagnose say? Open the Wacom Tablet Properties, click on ABOUT. In the ABOUT window choose DIAGNOSE. There you see if the touch ring is recognized. More detailed description of the Diagnose: https://www.wacom.com/en-de/support/?guideTitle=Why-is-pen-pressure-is-not-working%3F&am...

In case the Wacom Link doesn't work on 2 PCs, a defect needs to be assumed.
Typically your dealer should be able to help you with this.

Where are you located? For the EU region, it might be simpler to work with our support team.

In case of Windows 10 and Folio or Slate:
Please download the Inkspace App from the MS Store.
Unpair the device in the Bluetooth settings.
Then try to pair from the newly installed Inkspace App again.