Wacom Forum - Wacom Europe GmbH

So it means that you went through https://www.wacom.com/en-gb/support?guideId=015-916, correct? Does the eraser side of your pen work? Then please use https://www.wacom.com/en-gb/support?guideId=001-668 to reach the diagnostic dialog of the driver - and check if the pen is recognized and works as ex...

Thanks a lot for the detailed post!
I have forwarded it to our product teams. As usual with enhancement requests: I cannot tell if we can make this requested change.

Can you please try a clean install with the latest driver version:
- Unplug the tablet from the computer.
- Uninstall the driver
- Reboot your system
- Plug in the tablet and install the latest driver from http://www.wacom.com/support/product-support/drivers

I recommend to contact the support team of your region: support.wacom.com

Have you tried to remove all settings for all users with the Wacom Preference File Utility?

The DTH-2400 has different cables.
The pen data is handled over the USB cable in the stand. This is a very long USB-A to USB-B cable.
See Stand Setup and Usage - Part 2 in http://101.wacom.com/UserHelp/en/TOC/DTH-2400.html

This sounds like an issue with the graphics driver / resolution of your Cintiq or with the mapping of the resolution to the pen grid Thus please: 1) Update your graphics driver and set the correct resolution and eventually magnification in your OS 2) Remove all Preferences from the Wacom driver - be...

PLease note, that new Forum users need to be approved by the board administration... This looks like an issue with the graphics driver. Maybe together with the software you are using (looks like Photoshop). As you wrote that you updated Windows as well I recommend to have a look at the graphics driv...

Did you reset Windows already? This step is unfortunately needed to rule out any Software-Related issues:
1) Back up the data on your MSP
2) https://www.wacom.com/en-gb/support?guideId=013-194

Please have a look at the specs: https://www.wacom.com/en-gb/products/pen-displays/wacom-cintiq-pro-24#Specifications Does this help already? And please ensure that the connection is supporting the resolution and color range - probably DisplayPort is the best choice (depending on your other hardware).