Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.

Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661

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Please register our products on https://www.wacom.com/register
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If you wondering which software to choose, check the trial versions below:

Search found 157 matches

by wacom4
Fri 10. Jan 2020, 08:54
Forum: Pen Tablets
Topic: tablet works OK, pen not working, mac 10.15.2
Replies: 1
Views: 64

Re: tablet works OK, pen not working, mac 10.15.2

So it means that you went through https://www.wacom.com/en-gb/support?guideId=015-916, correct? Does the eraser side of your pen work? Then please use https://www.wacom.com/en-gb/support?guideId=001-668 to reach the diagnostic dialog of the driver - and check if the pen is recognized and works as ex...
by wacom4
Fri 4. Oct 2019, 11:21
Forum: Pen Displays
Topic: PROBLEM + IDEA / Feature Request | Cintiq Pro 24 | Anti-Glare Screen Material Causes Metallic Color Shift
Replies: 2
Views: 423

Re: PROBLEM + IDEA / Feature Request | Cintiq Pro 24 | Anti-Glare Screen Material Causes Metallic Color Shift

Thanks a lot for the detailed post!
I have forwarded it to our product teams. As usual with enhancement requests: I cannot tell if we can make this requested change.
by wacom4
Mon 30. Sep 2019, 14:11
Forum: Pen Tablets
Topic: Touch Driver Woes
Replies: 4
Views: 673

Re: Touch Driver Woes

Can you please try a clean install with the latest driver version:
- Unplug the tablet from the computer.
- Uninstall the driver
- Reboot your system
- Plug in the tablet and install the latest driver from http://www.wacom.com/support/product-support/drivers
by wacom4
Mon 30. Sep 2019, 14:10
Forum: Pen Tablets
Topic: Intuos Pro L skipping lines?
Replies: 1
Views: 321

Re: Intuos Pro L skipping lines?

I recommend to contact the support team of your region: support.wacom.com
by wacom4
Mon 30. Sep 2019, 14:10
Forum: Pen Tablets
Topic: Tablet changing active aria in Illustrator
Replies: 2
Views: 498

Re: Tablet changing active aria in Illustrator

Have you tried to remove all settings for all users with the Wacom Preference File Utility?
by wacom4
Mon 30. Sep 2019, 14:06
Forum: Pen Displays
Topic: Replacement cable for Cintiq 24HD Touch?
Replies: 1
Views: 327

Re: Replacement cable for Cintiq 24HD Touch?

The DTH-2400 has different cables.
The pen data is handled over the USB cable in the stand. This is a very long USB-A to USB-B cable.
See Stand Setup and Usage - Part 2 in http://101.wacom.com/UserHelp/en/TOC/DTH-2400.html
by wacom4
Mon 16. Sep 2019, 06:47
Forum: Pen Displays
Topic: Anyway to go back to default Pen Calibration?
Replies: 2
Views: 1164

Re: Anyway to go back to default Pen Calibration?

This sounds like an issue with the graphics driver / resolution of your Cintiq or with the mapping of the resolution to the pen grid Thus please: 1) Update your graphics driver and set the correct resolution and eventually magnification in your OS 2) Remove all Preferences from the Wacom driver - be...
by wacom4
Mon 16. Sep 2019, 06:37
Forum: Pen Displays
Topic: Frozen images in some areas of the display
Replies: 2
Views: 329

Re: Frozen images in some areas of the display

PLease note, that new Forum users need to be approved by the board administration... This looks like an issue with the graphics driver. Maybe together with the software you are using (looks like Photoshop). As you wrote that you updated Windows as well I recommend to have a look at the graphics driv...
by wacom4
Mon 19. Aug 2019, 12:36
Forum: Pen Computers
Topic: Sudden crop up of issues on mobile studio pro 16 i7 model.
Replies: 4
Views: 945

Re: Sudden crop up of issues on mobile studio pro 16 i7 model.

Did you reset Windows already? This step is unfortunately needed to rule out any Software-Related issues:
1) Back up the data on your MSP
2) https://www.wacom.com/en-gb/support?guideId=013-194
by wacom4
Mon 19. Aug 2019, 12:32
Forum: Pen Displays
Topic: Cintiq24pro 8 bit only???
Replies: 12
Views: 1655

Re: Cintiq24pro 8 bit only???

Please have a look at the specs: https://www.wacom.com/en-gb/products/pen-displays/wacom-cintiq-pro-24#Specifications Does this help already? And please ensure that the connection is supporting the resolution and color range - probably DisplayPort is the best choice (depending on your other hardware).

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