Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

Search found 140 matches

Go to advanced search

by wacom4
Thu 20. Sep 2018, 15:26
Forum: Smartpads
Topic: Bamboo Slate unable to pair with windows
Replies: 3
Views: 1975

Re: Bamboo Slate unable to pair with windows

In case of Windows 10 and Folio or Slate:
Please download the Inkspace App from the MS Store.
Unpair the device in the Bluetooth settings.
Then try to pair from the newly installed Inkspace App again.
by wacom4
Wed 12. Sep 2018, 10:16
Forum: Pen Displays
Topic: Screen dark and flickering on Cintiq 22hd
Replies: 5
Views: 663

Re: Screen dark and flickering on Cintiq 22hd

Please monitor the behavior and let us know over https://www.wacom.com/support - currently it sounds like an issue with the device.
by wacom4
Tue 11. Sep 2018, 13:06
Forum: Pen Tablets
Topic: pth 660 pen pressure problems
Replies: 1
Views: 393

Re: pth 660 pen pressure problems

For the pen pressure: Please check https://www.wacom.com/en-gb/support?guideTitle=Why-is-pen-pressure-is-not-working%3F&guideId=7f7b1f16-a577-4767-8cd2-210675040cb6 And check if you can see pressure "spikes" in the diagnostics window. For a more detailed review we will need every possi...
by wacom4
Mon 10. Sep 2018, 11:48
Forum: Stylus
Topic: Bamboo ink Pen on the yoga 730-15
Replies: 6
Views: 1004

Re: Bamboo ink Pen on the yoga 730-15

Please see http://www.wacom.com/comp for the list of compatible devices. And note: Sometimes we cannot test all devices quick enough to get new hardware added. So the Yoga 730 can be compatible although not in the list. When you can control the cursor with the pen the probability is high that Bamboo...
by wacom4
Mon 10. Sep 2018, 11:44
Forum: Pen Displays
Topic: Screen dark and flickering on Cintiq 22hd
Replies: 5
Views: 663

Re: Screen dark and flickering on Cintiq 22hd

This can have multiple causes:
Did you check the settings of the graphics adator / grpahics adaptor driver?
Can you check if your computer shows a normal picture on other screens?
Does the Cintiq work with another computer?
by wacom4
Mon 10. Sep 2018, 11:41
Forum: Pen Computers
Topic: Cintiq Hybrid problem with rocker ring in Android mode
Replies: 4
Views: 509

Re: Cinghia Hybrid problem with rocker ring in Android mode

Did you reset to factory mode?
That should be the first step to take.
by wacom4
Fri 7. Sep 2018, 07:38
Forum: Pen Computers
Topic: Skipped Wacom Setup by accident at installation
Replies: 5
Views: 473

Re: Skipped Wacom Setup by accident at installation

Actually this should not be needed - you can change all settings from the Wacom Desktop Center or from the Wacom Tablet Properties (actually only different ways to get to the same place). And you register your device on http://www.wacom.com/register If you really want the wizard: ⋅ Open th...
by wacom4
Fri 7. Sep 2018, 07:31
Forum: Pen Tablets
Topic: Used Bamboo CTL-460 not working on Windows 10
Replies: 1
Views: 3182

Re: Used Bamboo CTL-460 not working on Windows 10

Which driver did you install? Please ensure it is 5.3.5-3 from http://www.wacom.com/support/product-support/drivers. See https://www.wacom.com/en-gb/support?guideTitle=How-do-I-uninstall-and-re-install-the-Wacom-driver-on-Windows-for-a-Pen-Tablet%2C-Pen-Display%2C-or-Pen-Computer%3F&guideId=da94...
by wacom4
Thu 6. Sep 2018, 09:18
Forum: Stylus
Topic: Wacom ink does not want to pair
Replies: 3
Views: 925

Re: Wacom ink does not want to pair

Sounds like we need to take care in more details -> please contact us directly: http://www.wacom.com/support/contact-support
by wacom4
Thu 6. Sep 2018, 09:13
Forum: Pen Tablets
Topic: Wacom problem - Multiselection (shift button pressed)
Replies: 2
Views: 444

Re: Wacom problem - Multiselection (shift button pressed)

Please check the diagnostics if eventually the Express Key with the "Shift" assignment is pressed all the time?
How to get to the diagnostics? See https://www.wacom.com/en-gb/support?gui ... 0675040cb6

Go to advanced search