New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Search found 76 matches

by wacom4
Thu 26. Oct 2017, 09:19
Forum: Pen Computers
Topic: I bought a studio studio for 16,512 three times I sent it back
Replies: 1
Views: 772

Re: I bought a studio studio for 16,512 three times I sent it back

We will contact you today about your case CAS-766489-X1P1P6.
by wacom4
Mon 9. Oct 2017, 08:51
Forum: Pen Computers
Topic: Wacom MSP Wacom Link Error
Replies: 2
Views: 1515

Re: Wacom MSP Wacom Link Error

Please post more details of your setup - which cable is plugged in where into the Wacom Link?
Could you test with any other computer?
What does the Display setting of your Mac tell you?
by wacom4
Tue 12. Sep 2017, 06:49
Forum: Pen Displays
Topic: Cintiq 22 HD Cursor Issues
Replies: 1
Views: 112

Re: Cintiq 22 HD Cursor Issues

When you open the driver control panel - does this work? If not, please follow the steps from http://www.wacom.com/en-us/support?guideTitle=How-do-I-uninstall-(manually)-and-re-install-the-Wacom-driver-on-Windows-for-a-Pen-Tablet%2C-Pen-Display%2C-or-Pen-Computer%3F&guideId=ce67b2c8-4f6f-47c8-93...
by wacom4
Tue 12. Sep 2017, 06:45
Forum: Pen Computers
Topic: mobilestudio 13: no device connected
Replies: 7
Views: 2556

Re: mobilestudio 13: no device connected

@Greenoctober69: We will contact you on your ticket CAS-727815-L5T0M5.
by wacom4
Mon 11. Sep 2017, 08:45
Forum: Pen Tablets
Topic: Intuos Pro PTH-660-N
Replies: 1
Views: 203

Re: Intuos Pro PTH-660-N

We opened CAS-725933-F6W1D9 for you.
Please ensure that you can receive mails from the wacom.com domain. Thanks!
by wacom4
Mon 11. Sep 2017, 07:49
Forum: Pen Tablets
Topic: Wacomo Intuos Pro L is a toy or tool (model 2017)
Replies: 1
Views: 126

Re: Wacomo Intuos Pro L is a toy or tool (model 2017)

We are currently handling your case in CAS-724841-X3R2S0.
Please ensure that mails from *@wacom.com reach your inbox.

You can help us be sending a response to our automatic mail with pictures showing the issue. Thanks.
by wacom4
Mon 11. Sep 2017, 07:45
Forum: Pen Tablets
Topic: Click Select using Pages on Mac
Replies: 3
Views: 308

Re: Click Select using Pages on Mac

This is a known issue in Pages - and some other Apple software.
Unless Apple changes their way of handling pen input (currently the apps react to too many "events"), Wacom cannot help.
by wacom4
Mon 11. Sep 2017, 07:43
Forum: Pen Tablets
Topic: A supported tablet not found
Replies: 8
Views: 1044

Re: A supported tablet not found

Please uninstall your driver: http://www.wacom.com/en-us/support?guideTitle=How-do-I-uninstall-(manually)-and-re-install-the-Wacom-driver-on-Windows-for-a-Pen-Tablet%2C-Pen-Display%2C-or-Pen-Computer%3F&guideId=ce67b2c8-4f6f-47c8-93cd-4c6581992d1c&stPage=guideListPage-1 There is a similar ar...
by wacom4
Mon 11. Sep 2017, 07:30
Forum: Pen Tablets
Topic: Transfer settings to updated applications?
Replies: 4
Views: 252

Re: Transfer settings to updated applications?

This is a good proposal for the driver.
I know that this was in discussion a while ago, but need to check with the driver team on the current status.
by wacom4
Mon 11. Sep 2017, 07:14
Forum: Pen Tablets
Topic: Wacom Intuos Pro 660 will not connect?
Replies: 2
Views: 268

Re: Wacom Intuos Pro 660 will not connect?

This sounds like an issue - please contact your local support team: http://www.wacom.com/support/contact-support

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