NEW tablet driver 6.3.23-4 for OSX released. For release notes use the link below the driver on the download page. Fixed: Problem mit modifiers on keyboard in combination with pentip, accidential double-clicks etc. Last update for an issue with ZBrush navigation.

New version for for Windows 6.3.23-1: Fixed various problems - zooming with expresskeys, 'driver not responding' error message and others.

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom Cintiq Pro 13” or 16”, please update the tablet pen firmware to version 1.2.3.0 to address this issue. The update is now available via the Wacom Desktop Center application on your computer. - There is now also such a firmware update for MobileStudio Pro for this issue.

Search found 41 matches

by wacom4
Mon 21. Aug 2017, 08:21
Forum: Pen Tablets
Topic: [Drivers] Please Fix Input Lag
Replies: 4
Views: 89

Re: [Drivers] Please Fix Input Lag

Please note, that we can only base any enhancement requests or bug mentions on the latest version of the driver. You can imagine that it will not be possible to build a side-branch of an older driver for bugfixes. Thus please test the latest driver from http://www.wacom.com/support/product-support/d...
by wacom4
Mon 21. Aug 2017, 08:18
Forum: Pen Tablets
Topic: A SUPPORTED TABLET WAS NOT FOUND
Replies: 2
Views: 4

Re: A SUPPORTED TABLET WAS NOT FOUND

This looks like an issue within Windows. When the yellow triangle shows, it means that the computer could not recognize the device successfully. Did you try another USB port? Could you try the Intuos on another PC/Mac? Do you have another Micro-USB Cable that fits? A reboot should be helping as well...
by wacom4
Mon 21. Aug 2017, 08:00
Forum: Pen Computers
Topic: Upgrade SSD of MSP 16”
Replies: 1
Views: 25

Re: Upgrade SSD of MSP 16”

The MSPs are not designed to be disassembled from not trained personell.
In addition you would at jeopardize your warranty when opening it.

I have taken your feedback to the product team for future products/versions.
Thanks a lot!
by wacom4
Wed 9. Aug 2017, 12:44
Forum: Pen Tablets
Topic: Pen compatibility question
Replies: 1
Views: 86

Re: Pen compatibility question

Please be aware that Intuos 4 is out of sales since 2012. Regular support for S/M/WL/L will end 2018. The Graphire 2 pen is not compatible. If you want to have a replacement pen, please use a KP- pen. KP-501E would be the original Grip Pen, but KP-503E (Pro Pen) works as well. Or chose one of the &q...
by wacom4
Wed 9. Aug 2017, 08:08
Forum: Pen Displays
Topic: Sunix UPD2018 experience (4K Capable USB-C PCI-E card)
Replies: 1
Views: 90

Re: Sunix UPD2018 experience (4K Capable USB-C PCI-E card)

Thanks a lot for the review!!
And: always keep in mind to use the upper left USB-C on the Cintiq for 4k :)
by wacom4
Wed 9. Aug 2017, 08:00
Forum: Pen Displays
Topic: 4K only on usb-c (cintiq pro 16)
Replies: 2
Views: 197

Re: 4K only on usb-c (cintiq pro 16)

Generally: The upper left hand USB-C port on Cintiq Pro 16 must be used to get 4k. We have seen customers who managed to get 4K with the current Wacom Link. Some needed a new Mini-DisplayPort cable. Other customers were not successful - and we haven't been able to establish a clear rule on why this ...
by wacom4
Wed 9. Aug 2017, 07:49
Forum: Pen Displays
Topic: Cintiq Pro 16 VESA adapter
Replies: 2
Views: 57

Re: Cintiq Pro 16 VESA adapter

Not in the moment.
I'll forward your request to the product team. Many thanks for the proposal!
by wacom4
Wed 9. Aug 2017, 07:12
Forum: Pen Tablets
Topic: Tablet area mapping does not work in Photoshop
Replies: 1
Views: 66

Re: Tablet area mapping does not work in Photoshop

We have run some tests on a similar setup. No issue in the lab. This means that the cause for the behavior is somewhere else... Since this only affects Photoshop: Do other software specific settings for Photoshop work? Can you please back up your preferences and then reset them? Then try this settin...
by wacom4
Tue 8. Aug 2017, 11:58
Forum: Pen Displays
Topic: recognition problems after MacOS Update 10.12.6
Replies: 9
Views: 264

Re: recognition problems after MacOS Update 10.12.6

After this update we had some customers who needed to install macOS Sierra from scratch to get the system working as expected...
Maybe this helps in your case as well?
by wacom4
Tue 8. Aug 2017, 11:56
Forum: Pen Displays
Topic: Cintiq Pro 13 not working on OSX Sierra 10.12.6
Replies: 1
Views: 95

Re: Cintiq Pro 13 not working on OSX Sierra 10.12.6

The driver of Wacom is not responsible for "showing" the content. When the syncing the screen with the MacBook does not work, I would suspect the upgrade to Sierra as one possible cause. We have seen that some customers needed to install Sierra "from scratch" after the upgrade to...

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