Wacom Drivers
NEW drivers 6.3.27-2 posted for Mac and Win with many fixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Search found 87 matches

by wacom4
Fri 22. Dec 2017, 09:53
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 58
Views: 14051

Re: MSP 16 with external monitor blanks out

@sethjames9000:
This sounds like it should be handled from our support team directly: http://www.wacom.com/support/contact-support
by wacom4
Fri 22. Dec 2017, 09:19
Forum: Pen Tablets
Topic: Registration of Intuos tablets
Replies: 0
Views: 357

Registration of Intuos tablets

Registration Due to extremely high traffic volume the Wacom store and product registration pages have been expecting technical difficulties. The server issues have now been resolved and product registration is up and running, however please see below when trying to register. Please go to http://www...
by wacom4
Tue 28. Nov 2017, 15:30
Forum: Pen Computers
Topic: HELP - Bad sensitivity on Wacom Mobile Studio Pro 16 - HELP
Replies: 7
Views: 773

Re: HELP - Bad sensitivity on Wacom Mobile Studio Pro 16 - HELP

When the driver diagnose shows the pressure correctly (as it does in your case) we can exclude the Wacom part. Now it is questionable why the pressure doesn't reach your Photoshop. Did you already check the steps in http://www.wacom.com/en-gb/support?guideTitle=No-pressure-in-Adobe-Photoshop%2C-what...
by wacom4
Tue 28. Nov 2017, 15:11
Forum: Pen Computers
Topic: MSP13 - PS-CC18 - gestures don't work
Replies: 3
Views: 666

Re: MSP13 - PS-CC18 - gestures don't work

Apologies for the longer answering time - this needed some research... We currently cannot reproduce the behavior you describe in our lab. What we have seen, is that the biggest issue seems to be the one and two finger gestures, correct? Those are not controlled by us on Windows systems. Thus they s...
by wacom4
Mon 27. Nov 2017, 11:19
Forum: Pen Tablets
Topic: Intous Pro 2017 (PTH-660) Bluetooth lag
Replies: 13
Views: 1938

Re: Intous Pro 2017 (PTH-660) Bluetooth lag

What we have seen is an issue within the Bluetooth specification: Bluetooth always checks all known devices (connected or not) if they have some information to transmit. This conflicts with the high data rate that the Intuos sends. Typically you can enhance the behavior by removing all not needed Bl...
by wacom4
Mon 27. Nov 2017, 10:51
Forum: Pen Displays
Topic: geforce gtx 560 ti with cintiq 27qhd no 2560x1440 resolution
Replies: 2
Views: 170

Re: geforce gtx 560 ti with cintiq 27qhd no 2560x1440 resolution

So you connect your Cintiq 27 via HDMI in the moment? See https://en.wikipedia.org/wiki/HDMI#Specifications for the details. All components must comply to HDMI 1.3 to get the full resolution.

Wacom recommends to use Display Port to connect Cintiq 27 family screens to a computer.
by wacom4
Mon 27. Nov 2017, 10:42
Forum: Pen Displays
Topic: Wacom not recognizing Maya path
Replies: 1
Views: 138

Re: Wacom not recognizing Maya path

Can you please be more detailed on what the issue is? Is the issue that the pen button doesn't work at all? Or do you have a software specific setting for Maya which doesn't work? (For this one please check if the executable that Maya is using is really the same than you used for creating the settin...
by wacom4
Mon 27. Nov 2017, 10:38
Forum: Pen Tablets
Topic: "No Device Connected" to MSP
Replies: 1
Views: 168

Re: "No Device Connected" to MSP

No Device Connected for Intuos Pro can have several causes: 1) No tablet connected or recognized. Does the Intuos show a solid LED when connected to the PC? Does the behavior change when you use another USB port? 2) The driver does not recognize the tablet. Does the behavior change when you remove t...
by wacom4
Mon 27. Nov 2017, 10:22
Forum: Pen Computers
Topic: Cintiq Companion 2 issues and glitches
Replies: 4
Views: 705

Re: Cintiq Companion 2 issues and glitches

We found, that going back some versions of Chrome might help.
This happened before: https://bugs.chromium.org/p/chromium/is ... ?id=757069

Please post your exact Chrome version - that will help us to follow up with Google eventually. Thanks
by wacom4
Mon 27. Nov 2017, 10:14
Forum: Pen Computers
Topic: Mobile Studio 16 Turning off randomly
Replies: 3
Views: 707

Re: Mobile Studio 16 Turning off randomly

Thanks for notifying us.
And apologies for the long waiting time.
I have asked the support team to contact you asap as this is a case where I suspect we need more details from you than we should share in a public forum.

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