Wacom Customer Support page: https://support.wacom.com/

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Please register our products on https://www.wacom.com/register
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Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Search found 146 matches

by wacom4
Thu 9. May 2019, 07:20
Forum: Pen Displays
Topic: EK Remote Touch Ring not working
Replies: 4
Views: 142

Re: EK Remote Touch Ring not working

Thanks for confirming that it works now.
by wacom4
Thu 9. May 2019, 07:19
Forum: Pen Displays
Topic: Cintiq 16 Pro, White Spots
Replies: 3
Views: 133

Re: Cintiq 16 Pro, White Spots

This is a topic where you should contact the support team of your region: http://www.wacom.com/support/contact-support
Our support team will be able to help get better pictures of the situation and help you with eventual warranty handling. Please refer to this thread in the forum as well. Thanks
by wacom4
Thu 9. May 2019, 07:17
Forum: Pen Computers
Topic: Wacom Link turns my Mobilestudio Pro into an Intuos instead of a Cintiq
Replies: 9
Views: 559

Re: Wacom Link turns my Mobilestudio Pro into an Intuos instead of a Cintiq

I really recommend to get in contact with the support team for your region: http://www.wacom.com/support/contact-support - they can help in more detail.
by wacom4
Fri 3. May 2019, 14:39
Forum: Pen Tablets
Topic: Pen pressure goes to maximum when CPU usage goes up
Replies: 1
Views: 117

Re: Pen pressure goes to maximum when CPU usage goes up

Did you check the diagnose to rule out an issue with the hardware?
https://www.wacom.com/en-de/support/?gu ... Id=001-668

Then please check if this happens in other software...
by wacom4
Fri 3. May 2019, 14:38
Forum: Pen Displays
Topic: EK Remote Touch Ring not working
Replies: 4
Views: 142

Re: EK Remote Touch Ring not working

What does the driver diagnose say? Open the Wacom Tablet Properties, click on ABOUT. In the ABOUT window choose DIAGNOSE. There you see if the touch ring is recognized. More detailed description of the Diagnose: https://www.wacom.com/en-de/support/?guideTitle=Why-is-pen-pressure-is-not-working%3F&am...
by wacom4
Mon 29. Apr 2019, 08:46
Forum: Pen Computers
Topic: Wacom Link turns my Mobilestudio Pro into an Intuos instead of a Cintiq
Replies: 9
Views: 559

Re: Wacom Link turns my Mobilestudio Pro into an Intuos instead of a Cintiq

In case the Wacom Link doesn't work on 2 PCs, a defect needs to be assumed.
Typically your dealer should be able to help you with this.

Where are you located? For the EU region, it might be simpler to work with our support team.
by wacom4
Thu 20. Sep 2018, 15:26
Forum: Smartpads
Topic: Bamboo Slate unable to pair with windows
Replies: 3
Views: 2120

Re: Bamboo Slate unable to pair with windows

In case of Windows 10 and Folio or Slate:
Please download the Inkspace App from the MS Store.
Unpair the device in the Bluetooth settings.
Then try to pair from the newly installed Inkspace App again.
by wacom4
Wed 12. Sep 2018, 10:16
Forum: Pen Displays
Topic: Screen dark and flickering on Cintiq 22hd
Replies: 5
Views: 811

Re: Screen dark and flickering on Cintiq 22hd

Please monitor the behavior and let us know over https://www.wacom.com/support - currently it sounds like an issue with the device.
by wacom4
Tue 11. Sep 2018, 13:06
Forum: Pen Tablets
Topic: pth 660 pen pressure problems
Replies: 1
Views: 448

Re: pth 660 pen pressure problems

For the pen pressure: Please check https://www.wacom.com/en-gb/support?guideTitle=Why-is-pen-pressure-is-not-working%3F&guideId=7f7b1f16-a577-4767-8cd2-210675040cb6 And check if you can see pressure "spikes" in the diagnostics window. For a more detailed review we will need every possi...
by wacom4
Mon 10. Sep 2018, 11:48
Forum: Stylus
Topic: Bamboo ink Pen on the yoga 730-15
Replies: 6
Views: 1169

Re: Bamboo ink Pen on the yoga 730-15

Please see http://www.wacom.com/comp for the list of compatible devices. And note: Sometimes we cannot test all devices quick enough to get new hardware added. So the Yoga 730 can be compatible although not in the list. When you can control the cursor with the pen the probability is high that Bamboo...

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