Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Search found 74 matches

by wacom4
Tue 12. Sep 2017, 06:49
Forum: Pen Displays
Topic: Cintiq 22 HD Cursor Issues
Replies: 1
Views: 28

Re: Cintiq 22 HD Cursor Issues

When you open the driver control panel - does this work? If not, please follow the steps from http://www.wacom.com/en-us/support?guideTitle=How-do-I-uninstall-(manually)-and-re-install-the-Wacom-driver-on-Windows-for-a-Pen-Tablet%2C-Pen-Display%2C-or-Pen-Computer%3F&guideId=ce67b2c8-4f6f-47c8-93...
by wacom4
Tue 12. Sep 2017, 06:45
Forum: Pen Computers
Topic: mobilestudio 13: no device connected
Replies: 7
Views: 936

Re: mobilestudio 13: no device connected

@Greenoctober69: We will contact you on your ticket CAS-727815-L5T0M5.
by wacom4
Mon 11. Sep 2017, 08:45
Forum: Pen Tablets
Topic: Intuos Pro PTH-660-N
Replies: 1
Views: 79

Re: Intuos Pro PTH-660-N

We opened CAS-725933-F6W1D9 for you.
Please ensure that you can receive mails from the wacom.com domain. Thanks!
by wacom4
Mon 11. Sep 2017, 07:49
Forum: Pen Tablets
Topic: Wacomo Intuos Pro L is a toy or tool (model 2017)
Replies: 1
Views: 49

Re: Wacomo Intuos Pro L is a toy or tool (model 2017)

We are currently handling your case in CAS-724841-X3R2S0.
Please ensure that mails from *@wacom.com reach your inbox.

You can help us be sending a response to our automatic mail with pictures showing the issue. Thanks.
by wacom4
Mon 11. Sep 2017, 07:45
Forum: Pen Tablets
Topic: Click Select using Pages on Mac
Replies: 3
Views: 91

Re: Click Select using Pages on Mac

This is a known issue in Pages - and some other Apple software.
Unless Apple changes their way of handling pen input (currently the apps react to too many "events"), Wacom cannot help.
by wacom4
Mon 11. Sep 2017, 07:43
Forum: Pen Tablets
Topic: A supported tablet not found
Replies: 7
Views: 405

Re: A supported tablet not found

Please uninstall your driver: http://www.wacom.com/en-us/support?guideTitle=How-do-I-uninstall-(manually)-and-re-install-the-Wacom-driver-on-Windows-for-a-Pen-Tablet%2C-Pen-Display%2C-or-Pen-Computer%3F&guideId=ce67b2c8-4f6f-47c8-93cd-4c6581992d1c&stPage=guideListPage-1 There is a similar ar...
by wacom4
Mon 11. Sep 2017, 07:30
Forum: Pen Tablets
Topic: Transfer settings to updated applications?
Replies: 3
Views: 71

Re: Transfer settings to updated applications?

This is a good proposal for the driver.
I know that this was in discussion a while ago, but need to check with the driver team on the current status.
by wacom4
Mon 11. Sep 2017, 07:14
Forum: Pen Tablets
Topic: Wacom Intuos Pro 660 will not connect?
Replies: 2
Views: 83

Re: Wacom Intuos Pro 660 will not connect?

This sounds like an issue - please contact your local support team: http://www.wacom.com/support/contact-support
by wacom4
Wed 6. Sep 2017, 13:14
Forum: Pen Tablets
Topic: Photoshop brush lag in WIn 10
Replies: 5
Views: 115

Re: Photoshop brush lag in WIn 10

Please note that the main aim of this forum is for "users help users". When we have time we will try to help as good as possible. In case you have an urgent support need, please use http://www.wacom.com/support/contact-support. The only known lag issue with Photoshop is on macOS as per our...
by wacom4
Wed 6. Sep 2017, 13:07
Forum: Pen Tablets
Topic: Intous Pro M PTH-660 Touchring and expreskeys doesnt work!
Replies: 6
Views: 106

Re: Intous Pro M PTH-660 Touchring and expreskeys doesnt work!

Thanks for working with our support team as well - I have seen that your local dealer will take care. Otherwise I would have recommended a repair with us.

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