Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.

See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Search found 182 matches

by wacom4
Thu 28. Oct 2021, 12:27
Forum: Pen Tablets
Topic: Wacom Intuos 5 Bluetooth connection
Replies: 4
Views: 427

Re: Wacom Intuos 5 Bluetooth connection

The WL-Kit is out of sale for quite some time now - as the PTH-651.
My first guess would be that the WL-Kit you have has a defective battery.

What happens if you remove the battery and put it into the tablet some time later?
by wacom4
Thu 28. Oct 2021, 12:24
Forum: Pen Tablets
Topic: Sensitivity issue
Replies: 2
Views: 213

Re: Sensitivity issue

Just to be clear: The behavior you see is the intended behavior. You position the pen where you need it. Touching the tablet surface with the pen tip will then execute a click - and, depending on the app you are using, will recognize the pressure. https://www.youtube.com/embed/FTrhD3hehCo will give ...
by wacom4
Thu 29. Jul 2021, 13:18
Forum: Drivers
Topic: Anyone manages to get their wacom to work on Big Sur 11.5 - Macbook Pro m1
Replies: 1
Views: 1113

Re: Anyone manages to get their wacom to work on Big Sur 11.5 - Macbook Pro m1

Did you check all resources on support.wacom.com? Initially: https://support.wacom.com/hc/en-us/articles/1500006331642-Does-the-Wacom-driver-support-Apple-s-M1-Silicon-chip-computers- And then for the macOS security settings: https://support.wacom.com/hc/en-us/articles/1500006336422-Is-there-a-drive...
by wacom4
Tue 25. May 2021, 06:28
Forum: Drivers
Topic: Stuck modifier key issue (Yup, still there.)
Replies: 51
Views: 17969

Re: Stuck modifier key issue (Yup, still there.)

@tangbingla: Our driver team really needs all the details I put into my last post to build a reproduction scenario. The more specific you can be, the higher the probability to find the issue. With all the details the team has already been able to find and fix several causes for stuck keys on macOS i...
by wacom4
Fri 21. May 2021, 06:46
Forum: Drivers
Topic: Stuck modifier key issue (Yup, still there.)
Replies: 51
Views: 17969

Re: Stuck modifier key issue (Yup, still there.)

Hi all, while the description from @tangbingla was already really good, we need more details for each and every case... Otherwise the development cannot reproduce. In case you don't want to put detailed information in the forum, please contact us via https://support.wacom.com/hc/en-us. What we need:...
by wacom4
Thu 20. May 2021, 06:19
Forum: Drivers
Topic: Stuck modifier key issue (Yup, still there.)
Replies: 51
Views: 17969

Re: Stuck modifier key issue (Yup, still there.)

@tangbingla:
Thanks for the detailed description of a reproduction scenario!

Did you run a clean re-install of the driver?
https://support.wacom.com/hc/en-us/arti ... -Computer-

Thanks!
by wacom4
Tue 30. Mar 2021, 06:45
Forum: Other topics
Topic: Homepage unavailable
Replies: 1
Views: 766

Re: Homepage unavailable

This should be resolved by now.
by wacom4
Wed 17. Mar 2021, 15:57
Forum: Smartpads
Topic: Bamboo Slate: Stuck at 'Donwloading 1 of 2...'
Replies: 3
Views: 4641

Re: Bamboo Slate: Stuck at 'Donwloading 1 of 2...'

Can this be a setting with the default browser your system is using? We have seen issues with restrictive cookie settings and the login to WacomID resources. In general: This is probably better discussed in depth with your regional support team. This allows us to discuss your specific setup in priva...
by wacom4
Tue 10. Nov 2020, 10:28
Forum: Drivers
Topic: Wacom drivers - feature request: app specific "hover click" and "click & tap" settings
Replies: 2
Views: 2238

Re: Wacom drivers - feature request: app specific "hover click" and "click & tap" settings

Dear Jelleeey, again thanks for the proposal. More feedback from the team: This change would contradict the principle that the pen tip would be always handled similar to build a "muscle memory" so that the user does not need to think what she is doing. Therefore we would be reluctant to im...
by wacom4
Thu 5. Nov 2020, 10:49
Forum: Drivers
Topic: Wacom drivers - feature request: app specific "hover click" and "click & tap" settings
Replies: 2
Views: 2238

Re: Wacom drivers - feature request: app specific "hover click" and "click & tap" settings

Thanks a lot for this proposal!
I have informed the driver development team about your proposal.

As usual: Unfortunately we in Support cannot comment on when or if any enhancement request will be taken care of from the driver team.

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