Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Search found 140 matches

by wacom4
Thu 20. Sep 2018, 15:26
Forum: Smartpads
Topic: Bamboo Slate unable to pair with windows
Replies: 3
Views: 1271

Re: Bamboo Slate unable to pair with windows

In case of Windows 10 and Folio or Slate:
Please download the Inkspace App from the MS Store.
Unpair the device in the Bluetooth settings.
Then try to pair from the newly installed Inkspace App again.
by wacom4
Wed 12. Sep 2018, 10:16
Forum: Pen Displays
Topic: Screen dark and flickering on Cintiq 22hd
Replies: 5
Views: 240

Re: Screen dark and flickering on Cintiq 22hd

Please monitor the behavior and let us know over https://www.wacom.com/support - currently it sounds like an issue with the device.
by wacom4
Tue 11. Sep 2018, 13:06
Forum: Pen Tablets
Topic: pth 660 pen pressure problems
Replies: 1
Views: 210

Re: pth 660 pen pressure problems

For the pen pressure: Please check https://www.wacom.com/en-gb/support?guideTitle=Why-is-pen-pressure-is-not-working%3F&guideId=7f7b1f16-a577-4767-8cd2-210675040cb6 And check if you can see pressure "spikes" in the diagnostics window. For a more detailed review we will need every possi...
by wacom4
Mon 10. Sep 2018, 11:48
Forum: Stylus
Topic: Bamboo ink Pen on the yoga 730-15
Replies: 6
Views: 365

Re: Bamboo ink Pen on the yoga 730-15

Please see http://www.wacom.com/comp for the list of compatible devices. And note: Sometimes we cannot test all devices quick enough to get new hardware added. So the Yoga 730 can be compatible although not in the list. When you can control the cursor with the pen the probability is high that Bamboo...
by wacom4
Mon 10. Sep 2018, 11:44
Forum: Pen Displays
Topic: Screen dark and flickering on Cintiq 22hd
Replies: 5
Views: 240

Re: Screen dark and flickering on Cintiq 22hd

This can have multiple causes:
Did you check the settings of the graphics adator / grpahics adaptor driver?
Can you check if your computer shows a normal picture on other screens?
Does the Cintiq work with another computer?
by wacom4
Mon 10. Sep 2018, 11:41
Forum: Pen Computers
Topic: Cintiq Hybrid problem with rocker ring in Android mode
Replies: 4
Views: 214

Re: Cinghia Hybrid problem with rocker ring in Android mode

Did you reset to factory mode?
That should be the first step to take.
by wacom4
Fri 7. Sep 2018, 07:38
Forum: Pen Computers
Topic: Skipped Wacom Setup by accident at installation
Replies: 5
Views: 298

Re: Skipped Wacom Setup by accident at installation

Actually this should not be needed - you can change all settings from the Wacom Desktop Center or from the Wacom Tablet Properties (actually only different ways to get to the same place). And you register your device on http://www.wacom.com/register If you really want the wizard: ⋅ Open th...
by wacom4
Fri 7. Sep 2018, 07:31
Forum: Pen Tablets
Topic: Used Bamboo CTL-460 not working on Windows 10
Replies: 1
Views: 526

Re: Used Bamboo CTL-460 not working on Windows 10

Which driver did you install? Please ensure it is 5.3.5-3 from http://www.wacom.com/support/product-support/drivers. See https://www.wacom.com/en-gb/support?guideTitle=How-do-I-uninstall-and-re-install-the-Wacom-driver-on-Windows-for-a-Pen-Tablet%2C-Pen-Display%2C-or-Pen-Computer%3F&guideId=da94...
by wacom4
Thu 6. Sep 2018, 09:18
Forum: Stylus
Topic: Wacom ink does not want to pair
Replies: 3
Views: 458

Re: Wacom ink does not want to pair

Sounds like we need to take care in more details -> please contact us directly: http://www.wacom.com/support/contact-support
by wacom4
Thu 6. Sep 2018, 09:13
Forum: Pen Tablets
Topic: Wacom problem - Multiselection (shift button pressed)
Replies: 2
Views: 281

Re: Wacom problem - Multiselection (shift button pressed)

Please check the diagnostics if eventually the Express Key with the "Shift" assignment is pressed all the time?
How to get to the diagnostics? See https://www.wacom.com/en-gb/support?gui ... 0675040cb6

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